Director of Client Services

Full-time

Delaware Township Trustee's Office

Company Description The Delaware Township Trustee’s Office provides essential grassroots services to residents and businesses within the township. The office is structured to respond quickly to individual needs, especially in emergency situations. Services include township assistance, a food pantry, weed control, an early warning system, cemetery maintenance, and a community center. Community rooms are available for township residents and businesses, supporting local engagement and events. Team members contribute directly to the well-being, safety, and quality of life of the community.
Role Description The Director of Client Services is a full-time, on-site role based in Fishers, IN. This role oversees the delivery of client services, ensuring residents and businesses receive timely, respectful, and effective support. Daily responsibilities include managing client intake and assistance processes, monitoring service quality, and resolving complex client concerns. The Director leads and supports the client services team, coordinates with other township functions (such as the food pantry and community center), and develops procedures to improve service efficiency and client satisfaction. The role also involves tracking service metrics, preparing reports for leadership, and maintaining compliance with township policies and applicable regulations.
Qualifications

Strong client-focused skills, including Client Services and Customer Service, with a commitment to community support and responsiveness.
Ability to drive Customer Satisfaction through effective communication, follow-up, and problem resolution.
Analytical Skills for assessing service needs, interpreting data, and recommending improvements to programs and processes.
Team Management capabilities, including supervising staff, coaching team members, and fostering a collaborative, inclusive work environment.
Experience in public service, social services, nonprofit, or government environments is beneficial.
Excellent written and verbal communication skills, with the ability to interact professionally with diverse community members and stakeholders.
Strong organizational and time-management skills, with attention to detail and ability to manage multiple priorities.
Bachelor’s degree in social work, public administration, human services, or a related field, or equivalent experience.

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Vacancy posted 10 hours ago

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