Personal Injury Specialist - Reductions

The Ward Law Group, voted best places to work for the past two years, is where your work really matters! Serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovative and fast‑paced, ever‑evolving environment that allows you to earn as you grow. We empower our employees to make the best decisions to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land. Core Values Service to our clients Service to our teammates Service to the community Faith Accountability Leadership Loyalty Job Description The Reductions Specialist serves as the final point of contact for each case. Key responsibilities include: Initiating courtesy calls to clients upon case assignment and providing detailed explanations of the reduction process. Meticulously logging phone calls, case statuses, and documents into the online document management software. Ensuring efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Confirming balances due on medical accounts, negotiating bills with providers, and sending out reductions promptly. Maintaining regular client contact and addressing queries every two weeks. Scheduling in‑house appointments when necessary and screening for discharge cases. Preparing closing statements, soliciting Google reviews and testimonies for marketing purposes. Conducting case reviews and personal audits for productivity, and developing and monitoring weekly projection reports. Salary $18.00‑$25.00 per hour Working Schedule Monday – Friday 8:30 AM to 5:00 PM Qualifications Fluency in English and Spanish. Strong multitasking and time‑management skills with the ability to prioritize tasks. Ability to work in a fast‑paced environment. Solid written and verbal communication skills. Resourceful and proactive when issues arise. Excellent written and verbal communication skills, including successfully communicating with clients, other employees, and vendors. Additional Information & Benefits Health benefits, including pretax health care and dependent care saving accounts. Life insurance. Paid time off and holidays. 5% match on 401(k) contributions. Confidential counseling services, mental health support, and financial guidance. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr The Ward Law Group, PL