Desktop Support Analyst

Desktop Support Analyst

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

This role is a fully onsite position with a contract duration of five (5) months, with the possibility of extension.

Position Summary

The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and troubleshooting hardware and software, as well as responding to user requests and collaborating with IT management.

Essential Responsibilities

• Follow all Secur-Serv requirements, policies, procedures, and management directions
• Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
• Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview.
• Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.

Requirements

• High School Diploma or GED
• Strong problem-solving skills and a passion for staying current with technology.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively.
• Proven ability to work collaboratively in a team environment.
• Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.

Preferred Skills/Experience

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
• Bachelor's degree in business administration, cybersecurity, information technology, law, or a related field.

Physical/Mental Requirements

• Sit Frequently at a desk
• Influenza Vaccine: Must be completed annually no later than December 1st annually
• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated to access the client site
• COVID-19 Booster Shot: Must have proof of booster shot (when eligible) to access the client site
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment
• Mental Requirements – must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.