Client Service Representative

Mars Veterinary Health, Inc Client Service Representative Banfield Coral Gables FL|005216 May 28, 2026 Pay range: $15.00 - $18.69 hourly and $30,000 - $37,000 annually The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, efficient manner. The CSC influences clients to return and refer their friends and families. Key Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity. Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital. Provide professional, efficient and exceptional service at all times—welcome clients and pets, ensure their comfort, and educate them about their pet’s health. Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services. Assist incoming clients by completing documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. Hiring Qualifications Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Functional Preventive care and Optimum Wellness Plans Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience Ability to multi‑task, shift attention accurately under distraction. Strong written and verbal communication skills in fluent English. Organizational ability—systematic, orderly, turning chaos into order. Problem‑solving skills—identify, analyze, and translate problems into practical solutions. Client‑service skills—provide courteous and informative service. Intellectual ability—follow instructions accurately, provide clear directions. Mathematical ability—perform basic arithmetic, compute rate, ratio, percent, and convert units. Computer skills—comfortable with Microsoft Word, Excel, Access, Outlook, and specialized software. Initiative—use discretion to find solutions, present options, and take on additional responsibility. Integrity—adhere to Banfield values and ethics. Cooperativeness—work with others, collaborate, share information promptly. Flexibility—open to changing situations and willing to perform all tasks assigned. Independence—perform tasks without supervision. Stress tolerance—maintain a positive outlook, rebound quickly from frustration, preserve composure and friendly demeanor in stressful situations. Special Working Conditions Work at a computer for long periods. Confidence around pets (dogs, cats, birds, reptiles, etc.). Expected work volume may require more than 40 hours per week. Special hours including weekends and evenings. Reasonable mental processes: reasoning, remembering, mathematics and language ability (reading, writing, speaking English). Noise level is moderately high. Ambulatory skills required to perform duties while at the hospital. Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds. Good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity (close, distance, color, peripheral, depth perception, focus adjustment). Exposure to a variety of pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Experience, Education and/or Training High School Diploma or equivalent preferred. Must be at least 18 years old to handle radiography (x‑ray) and exposure to radioactive substances. One year of related customer‑service experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Equal Opportunity Statement We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. We comply with all applicable federal, state and local laws governing nondiscrimination. Benefits Comprehensive Medical, Dental, and Vision Insurance —health and wellness coverage for you, your family, and even your pets. Generous Retirement Plans (401(k) and Roth) —company match to help you build a secure financial future. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs) —support for veterinary professionals. Paid Time Off and Holidays —time off and holidays with pay. Top‑Tier Mental Health and Wellbeing Resources —free coaching and counseling sessions. Associate Life Insurance (company‑paid) & Supplemental Life Insurance —protect your loved ones. Company‑Paid Short‑ and Long‑Term Disability —financial protection for temporary or long‑term disability. Flexible Spending Accounts (FSA) —save on healthcare and dependent care expenses. Health Savings Account (HSA) —tax‑advantaged accounts for medical expenses. Paid Parental Leave —for birth and adoption. Continuing Education Allowance (for Eligible Positions) —financial assistance for professional growth. Backup Child and Elder Care & Family Support Resources —help with unpredictable moments. Fertility and Family Building Support —comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy —program to stay active and healthy. Voluntary Protection Benefits —financial support for hospital stays, critical illness, and accidents. Legal Plan —access to legal coverage for a wide range of needs. Identity Protection —safeguard personal information. Commuter Benefits —convenient and cost‑effective daily commuting. Three Free Optimum Wellness Plans for Pets —preventive care for your pets. Exclusive Discounts —savings on products and services. Benefits eligibility is based on employment status: full‑time associates are eligible for all programs (with the Student Debt Program available for full‑time DVMs only); part‑time associates are eligible for those benefits marked with an asterisk (*). #J-18808-Ljbffr