Client Service Representative (Part-Time)

Calusa Crossing Animal Hospital - West Kendall, FL Schedule Part-Time Position Every other Saturday is required Additional weekday shifts based on hospital needs Job Summary The Client Service Representative is responsible for managing client communications, scheduling appointments, maintaining accurate patient records, processing payments, and ensuring a positive client experience from check-in to check-out. Key Responsibilities Client Communication & Scheduling Answer incoming calls and emails professionally and efficiently Schedule appointments and assist with forward booking Send appointment reminders and follow-up communications Contact clients regarding overdue services and wellness care Client Service Greet clients and patients in a friendly, welcoming manner Gather and document patient information accurately Provide exceptional customer service and maintain professionalism during difficult situations Educate clients on hospital services, wellness plans, and preventive care recommendations Administrative Duties Maintain accurate client and patient records Process payments, financing applications, and pet insurance claims Prepare estimates and review invoices with clients Support daily front desk operations and maintain an organized reception area Team Support Communicate effectively with doctors and veterinary staff Provide discharge instructions and schedule follow-up appointments Assist with additional administrative duties as assigned Qualifications High school diploma or equivalent required Previous customer service experience preferred Veterinary or healthcare experience preferred Strong communication, interpersonal, and organizational skills Ability to multitask and remain efficient in a fast paced environment Comfortable using computer software, scheduling systems, and other technology platforms Ability to work collaboratively with clients, doctors, and team members Commitment to providing exceptional client service and patient care Physical Requirements Ability to stand for extended periods Ability to lift up to 40 pounds independently Ability to work in a fast paced veterinary environment Benefits Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well being. Health, dental, vision, life insurance, and mental health resources to support your overall well being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Benefits above apply to full time employees. #J-18808-Ljbffr Accreditation Council for Graduate Medical Education