Business Operations Manager

Business Operations Manager (BOM)

As a Business Operations Manager (BOM), you will lead a dynamic team of associates and serve as a key member of the store's Senior Management team. This role is pivotal in shaping strategy, driving operational excellence, and creating an iconic customer and associate experience aligned with CarMax's culture of integrity and innovation. You'll collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and exceptional results.

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Lead and manage a team of 10–30 associates, ensuring an exceptional customer experience throughout the buying and selling process.
• Recruit, hire, and develop associates, foster a culture of career growth, and provide timely feedback and performance management, including development plans and annual reviews.
• Create an engaging work environment through round tables, one-on-ones, and associate engagement meetings.
• Champion company and store initiatives, ensuring consistent execution and continuous improvement.
• Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.
• Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.
• Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for your department and/or location, including workplace safety.

Required Qualifications

• Ability to multi-task in a fast-paced, high-energy environment while maintaining accuracy.
• Strong communication skills to speak, listen, and write effectively across departments.
• Proven ability to make independent, sound business decisions.
• Skilled in data interpretation and record accuracy.
• Ability to identify business opportunities and recommend improvements.
• Completion of CarMax-provided training for operational excellence.
• Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.

Preferred Qualifications

• 3+ years of management experience, retail leadership preferred.
• Bachelor's degree is a plus.
• Intermediate PC skills (Word, Excel, and related applications).

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.