Business Development Manager

Join a High-Energy Team, Driving Customer Experience ExcellencePohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications.We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships.If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!What You’ll DoLead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiencesCoach representatives through call reviews, training sessions, and real-time feedback to continuously improve resultsCollaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfactionAnalyze KPIs and performance trends to identify growth opportunities and implement action plansProvide regular performance reporting and operational updates to dealership leadershipWhat We’re Looking ForProven leadership or BDC management experience in automotive, customer service, or call center operationsStrong communication and relationship-building skillsAbility to coach, motivate, and develop team membersComfortable working with DMS systems, digital communication tools, and reporting platformsPerformance-driven mindset with a passion for achieving goals and improving customer experienceStrong organizational skills and ability to multitask in a fast-paced environmentPositive attitude, professionalism, and strong work ethicBenefits & PerksCompetitive compensation packagePerformance bonuses and incentive programsMedical, dental, and vision insuranceLife and disability coverage401(k) with company contribution after 90 daysPaid vacation, holidays, and personal leaveVehicle purchase discountsCareer advancement opportunitiesAbout Pohanka Automotive GroupPohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area, with 22 locations across Virginia, Maryland, Washington DC, and Texas.Through Pohanka Community Outreach, we proudly support more than 1,600 local organizations and contribute over $3 million annually to charitable initiatives.