General Manager - Residential Services

General Manager – Residential Services

On-site in Las Vegas, NV

A well-established residential services company is seeking a business leader who can help turn a solid local platform into a more scalable, performance-driven operation. This role is ideal for an operator who knows how to connect field execution with financial results, strengthen technician performance, and build the structure needed for long-term growth. The company has strong momentum, a loyal customer base, and meaningful support behind its next stage of expansion. This leader will play a central role in sharpening daily execution, raising HVAC performance, and creating a more disciplined operating environment.

Why This Opportunity Stands Out

• Opportunity to lead a full residential services business, not just one function
• Strong backing and investment in the next phase of operational growth
• Visible impact on revenue, margins, team development, and customer experience
• Ability to shape a more scalable model while building leadership depth across the organization
• High influence role for a leader who thrives in hands-on, field-connected environments

What You Will Own

• Direct service, installation, dispatch, and office operations to improve consistency, responsiveness, and execution
• Raise HVAC service and replacement performance through stronger technician coaching, better follow through, and clearer expectations in the field
• Own the business rhythm around budgeting, forecasting, pricing discipline, and margin improvement
• Build scorecards, weekly operating routines, and performance reviews that create accountability across field and support teams
• Coach frontline leaders and technicians on close rate, average ticket, membership growth, and overall customer experience
• Develop a stronger talent bench through better hiring, onboarding, training, and retention practices
• Help the business move from founder-reliant decision making to a more scalable, metrics-driven operating model
• Partner with ownership on growth priorities, operational improvements, and long-range planning
• Identify opportunities to improve productivity, service quality, and profitability across the organization
• Foster a culture of ownership, professionalism, urgency, and measurable results

What You Bring

• Proven leadership experience in residential HVAC or another field-based home services environment
• Strong command of service and replacement operations, technician productivity, and field-driven revenue generation
• Experience owning P and L performance, budgeting, forecasting, and margin improvement
• Ability to coach teams in the field and use performance data to improve close rates, average ticket, and execution
• Track record of building structure, developing leaders, and creating accountability that lasts
• Comfort operating in an entrepreneurial environment where a business is evolving into a more mature operating model
• Strong communication skills and the ability to influence teams across field and office functions

Preferred Background

• Experience leading a branch, business unit, or multi-function residential services operation
• Strong HVAC depth, with plumbing exposure viewed as helpful but not essential
• Familiarity with KPI dashboards, field service systems, and performance management tools

Compensation and Benefits

• Competitive base salary
• Performance-based incentive opportunity
• Executive-level benefits package
• Long-term upside tied to business results and growth

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services.