Director of Clinical Services

Job Description

Job Description

The Director of Clinical Services is responsible for all behavioral health operations of the agency, including the outpatient clinic and DCF contracts. The Director oversees clinical practice, quality management, fiscal viability, and site management. The Director of Clinical Services is responsible for the integration of clinical services into other agency programs as appropriate and for marketing the services of the clinic to the local community and business associates.

RESPONSIBILITIES

• Responsible for overall management of Catholic Charities behavioral health services, including the day-to-day operations of the clinic in Salem, MA.
• Responsible for implementation and ongoing management of behavioral health contracts with the Department of Children and Families (and potentially other funding agencies/organizations)
• Hiring, supervision, and termination of clinic program staff.
• Direct supervision of clinic psychiatrists and clinicians (one-to-one) as well as conduct regular clinical team meetings, case conferences, safety and quality assurance meetings, and in-service trainings.
• Provide consistent and direct performance feedback, and corrective action as needed for all program staff and interns.  Conduct annual performance appraisals for direct reports.
• Responsible for community outreach and identification of referral sources and generating referrals for behavioral health services. Direct and supervise all clinical intake operations, ensuring that intake is comprehensive, timely, and professional.

• Assure that clinical documentation meets the standards of regulatory entities. 
• Provide direction, training, and coaching for all program staff and interns to meet the regulatory requirements of state agencies, including Department of Public Health (DPH), Bureau of Substance Addiction Services (BSAS) and the Department of Children and Families (DCF). Maintain relevant licenses for these agencies.
• Maintain policies and procedures manual for outpatient clinic.
• Complete insurance credentialing.
• Work closely with the office managers to ensure compliance with third party payer requirements.
• Consult with agency staff psychiatrist and other staff as appropriate for coordination of client care. 
• Participate in High-Risk Review meetings monthly to discuss high risk clients and plans for treatment.
• Facilitate biannual Quality Assurance Committee meetings for the purpose of monitoring and troubleshooting operations for all clinical services.
• Respond to client grievances and complaints and on-call emergencies, work evening and weekend hours as needed.
• Mediate clinician/client conflicts and manage day-to-day client needs/issues that arise.
• Monitor state and legislative rules and changes that can affect the operation of clinical services.
• Regularly review financial statements with the local business manager.  With the Senior Director for Family Services, meet with the Chief Financial Officer, Controller and others as needed to review clinic budget, fiscal concerns and needs.
• Maintain up to date professional and administrative records as required.
• Contribute to program grant writing as needed.
• Serve on agency committees as needed. 
• Identify and pursue new opportunities and market new and existing programs to the community.
• Work is performed in an office and residential building with employees and clients. May be exposed to situations requiring crisis intervention. Perform work remotely as needed.
• Maintain professional boundaries and confidentiality. 
• Attendance at internal and external meetings and trainings.
• Other responsibilities as required.

• Local travel.

QUALIFICATIONS

• Independently licensed (LICSW, LMHC, LMFT).
• A master’s degree in social work, mental health counseling, or related field with a minimum of 5 years post graduate experience in mental health and substance abuse program management. 
• Prior supervisory experience with proven ability to provide leadership and team management.
• Demonstrated strong diagnostic and treatment planning skills.
• Time management, communication, and stress management skills. 
• Strong written and communication skills.
• Skilled crisis intervention techniques.  
• Knowledge of Microsoft Office Suite and internet skills including the use of remote technology.
• A thorough knowledge of applicable state rules and regulations. 
• Knowledge of co-occurring substance addiction, mental health disorders, and risk treatment planning.
• Experience working with adults, adolescents, children, and families in a clinical setting.
• Knowledge of crisis intervention techniques with continuous training.
• Knowledge of third-party billing.
• Ability to be on call for emergencies and work evening and weekend hours as needed.
• A valid MA driver’s license and access to a reliable vehicle for local travel to perform the functions of the position.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours ).  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

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9/2026