Lodging Operations Manager

Lodging Operations Manager

Position Title: Lodging Operations Manager Company: High Country Real Estate, dba Beech Mountain Resort Lodging Affiliation: A Company of Beech Mountain Resort

High Country Real Estate, doing business as Beech Mountain Resort Lodging, is seeking a full-time Lodging Operations Manager to lead and manage the day-to-day logistics of our growing vacation rental and property management program. Beech Mountain Resort Lodging is a company of Beech Mountain Resort, a premier four-season mountain destination in the High Country of North Carolina, known for its exceptional guest experiences, welcoming culture, and strong community values. Our lodging department manages a large and diverse portfolio of privately owned homes, providing high-quality accommodations to resort patrons, and vacationers while supporting homeowners with professional property management services.

The Lodging Operations Manager will work closely with the Real Estate Broker to ensure the smooth operation and growth of the lodging department. This role is responsible for managing the full lifecycle of property management, including onboarding new homes into the rental program, coordinating property setup, maintaining keys and access systems, and ensuring that every property meets operational, brand, and quality standards. The manager also oversees all technology and systems related to reservations, website management, booking platforms, reporting, and guest communications to ensure a seamless experience for both homeowners and guests.

Additionally, the Lodging Operations Manager serves as the primary point of contact for vendors, contractors, and service providers, coordinating maintenance, cleaning, and other essential services across multiple properties. They actively monitor and manage all operational logistics, ensuring efficiency, compliance with company policies and state regulations, and an exceptional level of service.

The ideal candidate is proactive, attentive, and highly organized, with the ability to anticipate operational challenges and implement effective solutions. They are sales-oriented, guest-focused, and skilled at building strong relationships with homeowners, helping to grow and maintain the property management portfolio. Collaboration, communication, and a helpful attitude are essential, as this role works alongside the Broker, resort leadership, and cross-functional teams to execute strategic initiatives and support overall departmental growth.

This is a hands-on, full-time role for a professional who is aggressive in pursuing operational excellence, attentive to detail, and committed to providing outstanding service to guests and homeowners alike. The Lodging Operations Manager plays a key role in the success of Beech Mountain Resort Lodging, ensuring every property and process reflects the high standards and values of Beech Mountain Resort while contributing to the expansion and efficiency of our vacation rental program.

As a company of Beech Mountain Resort, Beech Mountain Resort Lodging works hand in hand with the resort's sales and marketing teams to create adventure-filled, memorable guest experiences. This collaboration allows lodging and sales to package accommodations with mountain activities, seasonal events, and resort offerings, enhancing the guest journey, driving visitation, and supporting the overall success of the resort.