Director of Operations

Director of OperationsBeacon Destinations is a fast-growing boutique hospitality company redefining the vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays for guests while protecting and maximizing value for homeowners.Our mission is simple: deliver exceptional, five-star experiences on every stay. Through innovative technology, hands-on local service, and an unwavering commitment to quality, we're setting a new standard for coastal hospitality.Beacon Destinations is seeking an experienced, hands-on Director of Operations to lead the day-to-day performance of our Cape Cod vacation rental portfolio while helping build the operational foundation for our continued growth.This is a highly visible leadership role for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and takes pride in creating exceptional guest experiences. You'll oversee every stage of the guest journey, from ensuring homes are inspection-ready and beautifully maintained to coordinating vendors, managing maintenance, optimizing operational processes, and supporting new property launches.Success in this role requires balancing strategic thinking with hands-on execution. You'll continuously improve systems, drive accountability across field operations, and make confident decisions that enhance efficiency, protect owner investments, and consistently deliver five-star guest experiences.If you're energized by ownership, autonomy, and building something exceptional, we'd love to meet you.Must reside within the Cape Cod area. Reliable transportation and the ability to travel between properties throughout the region. Minimum of 3 years of progressive operations leadership experience within hospitality, vacation rentals, property management, field services, or another fast-paced service-based business mandatory. Demonstrated success managing multiple priorities while maintaining exceptional attention to detail. Proven experience leading vendors, contractors, field teams, or cross-functional operations while driving accountability and results. Strong critical thinking and problem-solving skills with the ability to make confident decisions under pressure. Excellent communication and relationship-building skills with both internal teams and guests. Strong organizational and project management abilities. Passion for delivering exceptional customer experiences.Vacation rental or short-term rental management experience. Experience managing property maintenance or residential facilities. Familiarity with property management software and operational technology platforms. Experience launching new properties or scaling operational systems. Knowledge of the Cape Cod market and local vendor network.Annual Salary $70,000–$80,000. Eligible to earn up to an additional $15,000 annually based on operational performance, guest satisfaction, portfolio growth, and achieving key business objectives.Paid time off, including PTO, vacation, and sick leave. Flexible scheduling where business needs allow. Company-sponsored team events, food, coffee, and workplace perks. Opportunity to help shape and grow a rapidly expanding hospitality company. Significant autonomy with the ability to make meaningful operational decisions.Monday - Friday / 9am-5pm. Additional flexibility and availability may be required during peak summer operations to support guest needs and ensure operational excellence.