Billing & Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Plymouth, MI Schedule: Full-Time | Monday-Friday | 8:00 AM 4:30 PM | In Office Rate: Starting $21.00

Position Summary We are seeking a highly organized, customer-focused, and dependable Accounts Receivable Specialist to join our branch team. While this position is responsible for supporting the Accounts Receivable process, it is also highly customer-facing. You will serve as one of the primary points of contact for customers, assisting with billing inquiries, account questions, invoice processing, and payment follow-up while providing exceptional customer service. The ideal candidate enjoys building customer relationships, communicating professionally, and working collaboratively with multiple departments to ensure an outstanding customer experience.

Essential Functions

• Customer Service: Serve as a primary point of contact for customers by responding to billing inquiries, resolving account questions, providing updates, and delivering professional, timely customer service.
• Accounts Receivable: Monitor Accounts Receivable email inboxes, send customer statements, follow up on outstanding invoices, and communicate professionally with customers regarding payment status.
• Invoice Processing: Send invoices daily, accurately input invoices into online customer billing portals, and ensure all billing documentation is submitted according to customer requirements.
• Administrative Support: Maintain accurate customer records, scan and file documents, manage daily mail and support general office operations.
• Billing & Documentation: Ensure invoices, statements, and customer account information are accurate and up to date while maintaining proper documentation for internal records.
• Cross Department Collaboration: Work closely with the service, dispatch, parts, warranty, and accounting team to resolve customer account issues, support billing processes, and ensure positive customer experience.
• Problem Solving & Adaptability: Take initiative, handle changing priorities, and assist with additional responsibilities as needed.
• Safety Commitment: Follow all company safety policies and accident prevention procedures while maintaining a safe work environment.

Minimum Qualifications

• Two years of related education and/or experience preferred.
• Successful completion of a drug screen and criminal background screening.
• Must be at least 18 years of age.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently while staying organized and managing priorities.
• Comfortable using computers, office equipment, and business systems.
• Commitment to workplace safety and company procedures.

Physical Requirements

• Working primarily in an office environment.
• Ability to occasionally lift and move office supplies, equipment, and boxes.
• Comfortable sitting, standing, and walking throughout the workday.
• Ability to operate standard office technology and equipment.

Benefits of Joining Our Team

• Medical and Dental Benefits
• Life Insurance
• PTO
• 401k & Company Match
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

About Bildon Parts & Service For over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.