Front Desk Team Coordinator
$15 - $17 per hourMassage Heights
Assistant Spa Director
At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it's a lifestyle. Our Retreats are thoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to their highest potential. We're the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you'll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that's Redefining Wellness!
Why You'll Love It Here:
- Beautiful, tranquil retreat environment
- Innovated therapies Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
- Steady Book of Business
- Professional and Safe Environment
- 401k & Wellness Reimbursement
- Paid Time Off
- Free Monthly Services
- Paid Training, Employee Discounts, and more
Competitive Pay includes tips, commission, and bonus opportunities
Schedule/Expected work hours:
- 68-hour shifts
- Must be able to work varied shifts to include evenings, weekends and holidays.
Responsibilities:
- Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
- Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
- Partner with the Retreat Director on membership strategy, including overcoming obstacles and building rapport within the team.
- Foster meaningful connections that empower guests on their wellness paths.
- Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
- Assist with recruitment, hiring, training and developing and retaining team members.
- Facilitate front desk associate training and coaching with role-playing to support membership sales.
Qualifications:
- Minimum one year of experience sales.
- Must be full-time 5 days a week.
- Minimum of one year of leadership experience.
- Working knowledge of Zenoti or similar spa management software is preferred.
- Familiarity with operating standards in a branded or franchise environment is preferred.
- Excellent at guest communication.
- Excellent at building team culture.
Company Overview At Heights Wellness Retreat, we believe wellness starts from withinand that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys, but our team members' personal and professional growth. When you join Heights Wellness Retreat, you're not just starting a jobyou're joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values:
- Anything is Possible
- Lead with Heart
- Purpose over Pride
- Fiercely Obsessed with Success
Compensation: $15.00 - $17.00 per hour
Massage HeightsVacancy posted 1 day ago
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