Customer Service Representative - Hybrid

Customer Service Representative Work Your Magic with us! Start your next chapter and join EMD Electronics. Ready to explore, break barriers, and discover more? We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: The Customer Service Representative in Allentown, PA serves as the primary customer interface for order management and issue resolution. The role supports the business by providing high-quality service, meeting customer requests, and ensuring overall customer satisfaction. Also, will align with the goals and vision of each strategic business unit while delivering customer-focused service to help position the organization as a leading and responsive supplier in the electronics industry. Job duties include: Hybrid work schedule: 2 days on site, 3 days work from home Coordinate and execute customer service activities, including order management, customer communications, complaint resolution, and special handling tasks, while maintaining high levels of customer satisfaction and ensuring strict adherence to internal processes and procedures in a dynamic business environment. Maintained strict adherence to global safety, regulatory, and Product Stewardship standards while auditing sales order pricing to ensure full alignment with business rules and SOX compliance. Direct all omnichannel customer communicationsincluding email, phone, web, and faxwhile managing daily service activities, order workflows, and data processing within SAP. Drive timely order execution and dispute resolution while building lasting client relationships through proactive, responsive service and rigorous issue follow-up. Manage Vendor-Managed Inventory (VMI) lifecyclesincluding forecasting, stock reconciliation, and consignment logistics within SAPwhile collaborating with supply chain teams and carriers to ensure timely customer delivery. Direct complex electronic customer workflows including consignment operations, blanket purchase orders, and self-billing while establishing accounts, managing queues, and maintaining critical job aids and standard work instructions. Partner closely with Sales, Supply Chain, Quality, and Market Management teams to align local logistics operations and ensure the accurate, timely delivery of goods to customers, Provide specialized tech support for consignment applications, diagnosed system errors, managed automated data workflows for custom documentation, and served as a Power User for testing and deploying new system enhancements. Process debit and credit memos, executed holding adjustments, and managed prepayments while building master data workbooks and collaborating with credit, collections, and billing teams to support margin enhancing customer services. Maintain strict adherence to global trade compliance, export regulations, and safety standards while partnering with freight forwarders to secure timely deliveries and managing the end-to-end return process for all container types. Generate periodic reports to monitor and support clean desk policy compliance, including open orders, billing blocks, ATP escalations, and related activities. Other responsibilities assigned. Who You Are Minimum Qualifications: High School Diploma or GED. 3+ years of experience in customer service or other administrative support roles. Preferred Qualifications: Associate degree in business, finance, or other business disciplines. Data quality focus. Deliver high quality written and verbal communication in fast paced, dynamic team environments while leveraging strong problem-solving skills, strict attention to detail, and a proactive work ethic to manage custom requests, resolve customer complaints, and adapt smoothly to changing organizational needs. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Knowledge and experience handling consignment. Knowledge of SAP system in Sales and Distribution module. Pay Range for this position: $26.00-$40.00 per hour The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!