BDC Specialist

Automotive Bdc Representative

Dean Carter Chevrolet has a position available for a motivated and experienced Automotive BDC Representative to lead our dealership's customer engagement and appointment-setting operations. This role is critical to driving showroom traffic, improving lead conversion, and delivering an outstanding customer experience across phone, text, email, and digital channels.

Key Responsibilities:

• Manage all inbound and outbound customer communications (calls, texts, emails, internet leads)
• Set, track, and improve appointment show rates and sales conversion
• Develop and enforce BDC scripts, processes, and best practices
• Monitor CRM activity to ensure timely and accurate follow-up
• Analyze daily, weekly, and monthly performance reports
• Collaborate closely with Sales and Service Teams
• Maintain a high standard of professionalism and customer satisfaction

Qualifications:

• Previous BDC or Internet Sales management experience in automotive (required)
• Strong leadership, coaching, and communication skills
• Proven ability to drive results through process and accountability
• CRM experience (e.g., Elead, or similar)
• Excellent organizational and time-management skills
• Positive attitude with a customer-first mindset

In-person attendance is required

Work Location: In person