Customer Solutions Leadership Development Associate (Sales & Marketing)

Job SummaryFortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.About the Leadership Development ProgramThe CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.Please Note: The CSX Leadership Development Program is expected to begin in June 2027. Early-start opportunities may be available for candidates who graduate prior to the official program start date.Primary Activities and ResponsibilitiesRespond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.Miscellaneous activities and responsibilities as assigned by manager Minimum QualificationsBachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overallPreferred QualificationsGraduate Degree completed prior to start date One or more years of work experienceGrade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degreeKnowledge and Skills:Ability to deliver presentations to senior level audiencesAbility to analyze complex business issues and make sound business decisionsStrong oral and written communication skillsMicrosoft Office skillsKnowledge of corporate financial principles and practicesKnowledge and Skills:Ability to deliver presentations to senior level audiencesAbility to analyze complex business issues and make sound business decisionsStrong oral and written communication skillsMicrosoft Office skillsKnowledge of corporate financial principles and practicesJob RequirementsWork inside an office environmentWork hours may vary in length and schedule (may include a non-standard work week) CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists. CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at Connect with us on FacebookXLinkedInInstagramYouTubeClosing Statement At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means. This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity. At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here. Full timePosting Date: 2026-09-22