IT Application Support Specialist

TriOptus LLC

Boston, MA

Job Description:

Application Support Specialist
5 years of IT experience
1 to 3 years of insurance industry experience (preferred)
Experience conducting user access reviews (preferred)
Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required.
Proficient with Microsoft Office (Word, Outlook, Excel)
Experience with Guidewire Suite
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity.
Provide clear, timely, and professional communication to internal customers regarding their tickets.
Collaborate with senior team members and other support teams to identify defects and assess user impact.
Learn and understand new functionality implemented in monthly releases.
Identify opportunities for continuous improvement.
Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
Participate daily in required team and support group meetings.
Ability to think creatively and "outside the box"
Experience writing clear technical "how-to" guides

Note:

Contract Duration: 12 months
Work Arrangement: Fully remote
Work Hours: 8:00 a.m. to 4:00 p.m. ET
Interview Process: Two video interviews-first-round panel interview followed by a second-round interview.

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Vacancy posted 3 days ago

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