Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.

Responsibilities:
• Deliver onsite desktop and deskside support three days per week for end users in the office
• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system
• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality
• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards
• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness
• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption
• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo
• Deliver application support and other related technical services as needed based on operational priorities• At least 3 years of desktop support, deskside support, or onsite IT support experience
• Strong hands-on experience supporting Windows-based environments, including Windows 10 and Windows 11
• Working knowledge of Microsoft 365 and core Microsoft administration tools
• Experience with Active Directory and endpoint management platforms such as Intune
• Familiarity with ticket management systems such as ServiceNow or similar ITSM platforms
• Ability to troubleshoot conference room, audiovisual, mobile device, and general end-user hardware issues
• Excellent verbal and written communication skills with a detail-oriented, service-oriented approach
• Proven ability to work independently and manage support responsibilities effectively in a smaller office environment