IT Desktop Support Engineer (Backfill)

Sky Systems

Position: IT Desktop Support Engineer - Backfill

Location: Boston, MA
Backfill Support - on need

Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Operation Roles and Responsibilities
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support - Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the IT Desktop Support Engineer (Backfill) in Boston, MA vacancy

Desktop Support Engineer
...Desktop Support Engineer We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values...
Suggested
Work at office
Tabush Group
Quincy, MA
1 day ago
Desktop Support Engineer
$65k - $85k
...leading execution venues, and reliable IT infrastructure and technical support-all designed to be customized and scaled... ...and highly motivated team of engineers. We are currently looking for a motivated and talented Desktop Support Engineer to join our HQ office....
Suggested
Work at office
Remote work
oneZero Financial Systems
Somerville, MA
2 days ago
IT Desktop Support Engineer
IT Desktop Support Engineer (On-Demand) - Boston, MA Location: Boston, MA Job Type: Contract (On-Demand / Dispatch-Based) Work Authorization: U.S. Citizens, s, L2 and J2only Job Overview We are seeking a flexible, reliable, and customer-focused IT Desktop Support Engineer...
Suggested
Full time
Contract work
For contractors
Flexible hours
Axiom Technologies
Boston, MA
1 day ago
Senior Systems Administrator, Senior Desktop Engineer
..., and a benefits package with flexible work options, career growth opportunities, and much more. Sr. Desktop Engineer will be responsible for maintaining and supporting AllWays Health Partners end user needs including Windows 10, mobile devices and office 365. Including...
Suggested
Work at office
Flexible hours
Mass General Brigham
Boston, MA
6 days ago
Senior Desktop Engineer
$120k - $310k
Job OverviewArrowstreet Capital is seeking a Senior Desktop Engineer to help design, support, and modernize the firm's end-user computing environment. Technology is a core part of the Arrowstreet Capital’s success, supporting a highly collaborative, secure, and innovation...
Suggested
Full time
Local area
Worldwide
Arrowstreet Capital
Boston, MA
1 day ago
Senior Desktop Engineer
...cybersecurity, and business restructuring.Ropes & Gray is an equal opportunity employer. Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and...
Ropes & Gray
Boston, MA
1 day ago
NetSuite System Administrator (Hybrid)
$115k
...operations. IN THIS ROLE YOU WILL: Serve as our primary internal NetSuite Systems Administrator and subject matter expert. Support the 9-12 month NetSuite implementation, including requirements validation, configuration, data migration, testing, integrations,...
Full time
Work at office
Remote work
Relocation
Vista Higher Learning
Boston, MA
5 days ago
Desktop IT Support Technician
Desktop IT Support Technician Business Unit: MAK Technologies, Inc. Location: Cambridge, MA What YOU will do The Desktop IT Support Technician is responsible for providing day-to-day technical support to employees by installing, configuring, maintaining, and troubleshooting...
Work at office
Remote work
MAK Technologies
Cambridge, MA
3 days ago
Classified Systems Administrator II
$82.3k - $220k
...defense and space exploration to biomedical engineering, lives often depend on the solutions we... ...:The Classified Systems Administrator II supports the day-to-day activities of users,... ...systems, and develops, deploys and documents IT Infrastructure. Duties include data administration...
Full time
Local area
Draper Laboratory
Cambridge, MA
4 days ago
Senior Desktop Support Engineer
...4-7 years of experience in Desktop Support Engineer. 4-7 years of experience in Desktop Management - Infrastructure Services (IS) Comprehensive... ...enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings...
Local area
Immediate start
Remote work
Macpower Digital Assets Edge
Lynn, MA
3 days ago
Desktop Technician
...Position Title: Desktop Technician Client: Wipro /Healthcare Domain Location: MA-Boston-133 Brookline Ave... ...2215 Responsibilities Senior Desktop Support provides on-site IT support for providers and practice managers in a...
Work at office
Remote work
Work from home
Futran Tech Solutions Pvt. Ltd.
Boston, MA
3 days ago
Sr Systems Administrator
$80k - $128k
...Administrator with a strong background in on premise E-Mail system support. They should have extensive experience supporting Microsoft... ...leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions...
Full time
Contract work
Work at office
Local area
Shift work
3 days per week
Peraton Corporation
Boston, MA
2 days ago
Systems Administrator IV (CITRIX)
...DescriptionPosition SummaryLead the design, support, and optimization of our Citrix, Windows... ...efforts of institutional technical and engineering groups to specify and deliver services... ..., as necessary.Works closely with the Desktop Specialists, Applications Team Leaders,...
Temporary work
Remote work
Boston Childrens’ Hospital
Boston, MA
4 days ago
IT Systems & Cloud Administrator
$110k - $135k
POSITION SUMMARY:The IT Systems & Cloud Administrator is responsible for managing, maintaining... ...scalable, secure solutions that support business operations.Additionally, this role... ...AD), Virtual Machines, Azure Virtual Desktop, and security/compliance toolsHands-on experience...
Flexible hours
Rigel Pharmaceuticals
Boston, MA
2 days ago
Desktop Support Engineer
...Role: Desktop Support Engineer Location: WOBURN, MA (Day 1 onsite ) Mandate Skills: ServiceNow, Windows OS, Network L3... ...software applications, including Microsoft Office Suite IT Service Management ticketing tool such as ServiceNow, preferred...
Work at office
Procyon TS
Woburn, MA
5 days ago
System Administrator - 3E/Finance Applications
...systems. Responsibilities Day-to-day administration and support of the Firm’s accounting system (Elite 3E), time entry, and other... ...multiple pre-production environments.Serve as one of the primary IT representatives to the Finance Department, Financial Systems...
Work experience placement
Ropes & Gray
Boston, MA
5 days ago
Senior System Administrator
...or equivalent experience • Minimum of five years’ experience supporting the following is preferred: - Server OS: Microsoft Windows 200... ...and 2012R2 - Messaging: Exchange 2010, BES, and ProofPoint - Desktop OS: Windows XP and Windows 7 - Backup: Symantec Backup Exec 11...
Xinnovit
Boston, MA
6 days ago
Sr. System Administrator
$68.9k - $131.1k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...security threats, secure the integrity of our systems and support IT infrastructures around the world.Principal System Administrator...
Full time
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Boston, MA
6 hours ago
Principal System Administrator (Linux) (Onsite)
$86.8k - $165.2k
...a team of DT professionals to support fast-paced, critical programs... ...end solutions to solve complex IT infrastructure problems.** This... ...VMware, Veeam, MySQL, Remote Desktop Gateway, Splunk, Windows and Linux... ...methods Experience supporting engineers in software, simulations, and...
Temporary work
Work experience placement
Work at office
Immediate start
Remote work
Relocation package
Flexible hours
Raytheon
Boston, MA
1 day ago
Principal System Administrator (ONSITE)
$86.8k - $165.2k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...security threats, secure the integrity of our systems and support IT infrastructures around the world.Principal System Administrator...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Boston, MA
6 hours ago
Desktop Support Engineer
...Desktop Support Engineer Reporting to the GMP Systems Support Manager, the Systems Engineer I/II will be responsible for executing standard system changes, coordinating system go-lives and providing 24x7 site systems support. This role offers a unique opportunity...
Samprasoft
Norwood, MA
1 day ago
Desktop Support Technician
...Requirements Must have: We prefer candidates with some experience in IT help desk or desktop support. We look for strong communication skills and a patient, service-focused mindset. Attention to detail is important for accurately documenting tickets and following procedures...
Full time
Work at office
Weekend work
Ci Design
Boston, MA
3 days ago
Desktop Support Technician
...the first 25 applicants firstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and... ...devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of...
Contract work
FirstPRO
Boston, MA
6 hours ago
IT Tech Support Analyst, Epic
...experienced Technical Analyst for Epic projects and additional technical support. Reporting to the Technical Manager, the Technical Analyst will... ...assist users through technical processesMeet with Health Center IT leaders to discuss and resolve issues entered through...
Work at office
Community Care Cooperative
Boston, MA
3 days ago
Technical Adoption Specialist Autodesk Build/Construction Operation Industry Cloud/Forma
$76k - $136.73k
...their product investment and realize measurable business outcomes. We are looking for a professional with Construction Engineering experience, supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic...
Full time
For contractors
Remote work
Worldwide
Autodesk
Boston, MA
2 days ago
Senior Desktop Support Analyst
$83.5k - $117k
Job DescriptionSenior Desktop Support AnalystThe Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management...
Work at office
Remote work
Plymouth Rock Assurance
Boston, MA
4 days ago
Technical Specialist (Meeting Equipment Setup)
$73.35k - $122.25k
...data processing centers, networks, mainframes, servers, end-user technology, and meeting technology services. In this role, you will support the successful delivery of live streams, high-visibility meetings, events, and audiovisual technology services. The ideal candidate...
Full time
Temporary work
Local area
Relocation
Flexible hours
John Hancock
Boston, MA
2 days ago
Technical Analyst EAGLE IBOR
OverviewThe Technical Analyst will be responsible for supporting existing technology solutions and assisting with ongoing technology initiatives... ...data analysis and testing if necessary. Work closely with IT Department, on/offshore teams and 3rd party vendors, to support...
Work at office
3 days per week
The Ceres Group
Boston, MA
3 days ago
Deployment Engineer
$105k - $145k
...and technology. Job Description Job Title: Deployment Engineer Locations : Jacksonville, FL or New York, NY or Boston, MA... ...will be responsible for the successful planning, execution, and support of software deployments for our critical financial applications...
Ongoing contract
Casual work
Flexible hours
SS&C Technologies
Boston, MA
2 days ago
Deployment Engineer
...Deployment Engineer We are seeking a skilled and motivated Deployment Engineer to join our robotics team. In this role, you will be... ...at customer sites. You will work closely with engineering and support teams to ensure the smooth integration of hardware and software...
Beacon Engineering Resources
Boston, MA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Desktop Support Engineer (Backfill). Be the first to apply!