Medical Office Scheduler & Care Coordination Lead

Job Details: Level: Experienced • Location: Dallas, TX 75231 • Position Type: Full Time • Education Level: High School/GED • Job Category: Health Care General Summary of Duties Work as Physician Office Float Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre‑certifications and authorizations. Order tests, such as MRIs, CTs, etc., manage physicians' schedule and supervise/direct Assistant Coordinator. Essential Functions Serve as patients' primary contact regarding office appointments and surgery scheduling. Provide necessary records and documentation to the hospital, manufacturing representative and anesthesiologist for surgery cases. Post-surgical cases with the hospital O.R. following standard procedures. Manage all phone calls and physicians' clinic during normal business hours. Maintain patient records in EMR system. Must have good working knowledge of specific equipment and tools needed in the O.R. Must have good working knowledge of medical terminology and ICD‑10 codes. Must have good working knowledge of physician ordering process for imaging (MRIs, CTs, etc.). Train, supervise and direct Assistant Coordinator on all office duties. Oversee physician assistant and/or nurse practitioner schedules. Serve as Team Lead or Super User on special projects, as deemed necessary. Coordinate care of college and professional sports teams as needed. Facilitate communication with patient and the Patient Accounting Department on a real time basis to resolve patient concerns and questions. Documents all items in the practice management system and the document imaging system in a timely manner. Communicates patient issues to Surgery Center/Hospitals in a timely manner. Maintains strictest confidentiality. Checks email and document management system's messaging and task list system frequently. Qualifications and Experience A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis. Requirements Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office. Knowledge Knowledge of insurance rules and requirements needed to obtain pre‑authorizations and pre‑certifications. Knowledge of general clinic operations. Skills Skill in locating information via the Internet. Skill in processing requests within a specific period of time. Abilities Ability to understand and interpret payer policies and regulations. Ability to work effectively in a multi‑task environment. Ability to effectively communicate verbally and in writing. Ability to work in a team environment. Ability to work with patients in a professional manner. Environmental and Working Conditions Fast‑paced office environment. Physical and Mental Demands Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds. *This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs. #J-18808-Ljbffr Ortholonestar