Director, Sales Operations

About the role: The primary purpose of this role is to drive revenue growth through tactical execution of retention programs, driving higher retention across Global Technology Sales (GTS). This encompasses planning and development activities such as program design and execution, process improvement and world-class execution of existing programs to new areas. This role will lead execution with support from BU partners and sales leaders. The role will focus on quantitative and qualitative analysis to identify actionable insights, measure progress, and impact (ROI) to make necessary ongoing enhancements. The role should fulfill all requirements of planned and ad-hoc activities to meet the needs of a specific region(s) in GTS. What you will do: Responsible for the management and execution of programs, processes, systems, communications & logistics related to Sales Operations Take ownership and define, deliver and manage programs on a global basis, in any area of the sales operations business. Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of sales programs. Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs. Provide thought leadership on appropriateness of tools and process to deliver program goals. Design and deliver program communications and presentations to all management levels within and beyond Sales. Manage ongoing interactions with internal stakeholders. Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement. Maintain an excellent understanding of sales areas supported, internal/external business management & informational needs. Use subject matter expertise to prepare and maintain project and process workflow documentation. Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operations. What you will need: Bachelor’s Degree or higher 10+ years’ business experience 7+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams. Ability to lead multiple large projects in parallel, continuing level of quality/detail for business analysis, design, and project management for each. Experience supporting content, strategy or product and/or product strategy, analytics platform projects and programs Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results. Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment. Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work, gain consensus and ensure successful outcomes, among large, diverse, global groups of constituents, with a broad spectrum of roles and titles, including senior executives. Thought leadership skills & ability to partner with senior management on program development and to lead and advice team members. Excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills a must Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills Ability to manage, lead and guide less experienced colleagues. Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times. What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-KP2 #LI-Hybrid Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 120,000 USD - 167,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Job Requisition ID:110427 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.