Operations/Service Manager II

Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high‑energy environment? If so, this Operations Service Manager role at Burlington, one of the largest off‑price retailers in the country, may be right for you. As a leader of the store team, you will manage overall operations, serve as a role model for store associates, coach, train and develop teams, and ensure excellent customer service and professionalism. A Day In The Life Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers. Manage overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy. Act as Manager on Duty (MOD), setting the leadership example for customers and associates, and driving results in the store. Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with District and Regional Management teams. You'll Come With 3+ years of retail management or store operations experience at an off‑price, big‑box, specialty, or medium‑to‑large‑sized, multi‑unit retail organization. Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time. Benefits Burlington offers a competitive wage, flexible hours, an associate discount, medical, dental and vision coverage, life and disability insurance, and eligible 40‑hour associates may receive up to 12 days of paid time off annually, up to 8 paid holidays, and paid sick time in accordance with applicable law. A 401(k) plan is available. The company provides training and development opportunities. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Pay Rate: $20.00 - $26.65 per hour. Location: Fort Wayne, Indiana. #J-18808-Ljbffr