EAP Counselor, Federal-Onsite/Hybrid in Los Angeles

Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns.

Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response and health and wellness trainings.

Manages caseload and other tasks including timely case documentation to meet quality, qualitative and quantitative performance expectations.

Provides information and referral to appropriate level of care as well as to community resources as appropriate.

Participates in activities as requested that help improve SBU and/or client performance, excellence and culture.

Assuming responsibility for identifying individual and/or team’s operational challenges and/or inefficiencies and recommending possible continuous improvement plans to support department and company mission.

Analyzes and presents issues in a clear, concise, persuasive manner, both verbally and in writing.

Develops effective working relationships with peers within and across organizational lines and supports team members and participate in team activities, including trainings, to assist in building a high-performance team.

Takes responsibility for own development and stays current on skills and techniques needed to better serve members and help Magellan achieve its business and operational goals.

Adheres to all contract requirements such as qualification, performance standards, meetings, trainings and etc. as well as comply with team standard operation procedures and company policy.

All other duties as assigned.