Senior Specialist, Ops Enablement & Automation

Job Description

Job Description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration, Tuesdays & Wednesdays each week in our New York City Hub Office.

As a Senior Specialist in Ops Enablement & Automation, you'll lead the delivery of complex automation and tooling projects that reduce manual effort and improve operational efficiency at scale. You'll scope and build reliable workflow automations, architect smart internal tools, and collaborate across teams to ensure every solution is scalable, documented, and impactful. You'll also support the development of junior teammates and contribute to team-wide standards and best practices.

What You'll Work On:

• Lead automation projects: Own the end-to-end delivery of cross-functional automation initiatives, from discovery through deployment and maintenance.
• Design scalable systems: Build modular, efficient, and reusable solutions using OutSystems or other low-code platforms + n8n, Zapier, Make.com or other similar automation orchestration platforms.
• Mentor and guide teammates: Support the growth of Automation Associates and Specialists by providing guidance, reviewing work, and sharing best practices.
• Collaborate across functions: Partner with Ops, Product, and Data to align automation efforts with business needs and technical standards.
• Optimize performance and impact: Monitor usage, improve resilience, and ensure automations are driving measurable time savings and quality gains.
• Champion documentation and quality: Establish and maintain documentation and QA practices that ensure long-term maintainability and adoption.

Your Areas of Expertise:

• Advanced automation delivery: You're confident in designing and implementing robust workflows with n8n, Zapier or Make.com, leveraging APIs, writing scripts and implementing AI in advanced workflow trees.
• System thinker: You build for scale, modularity, and long-term maintainability - not just quick fixes.
• Cross-functional collaborator: You're skilled at working with technical and non-technical partners to align priorities and define solutions.
• Mentorship mindset: You enjoy helping others grow by sharing your knowledge and setting high standards.
• Proactive leader: You take initiative to identify gaps, suggest improvements, and raise the bar across tools, documentation, and execution.

Technical Qualifications

• Strong proficiency in n8n, Zapier or Make.com for complex automation development and orchestration
• Advanced experience in building internal apps with OutSystems or similar low-code platforms
• Deep understanding of REST APIs, webhooks, and structured data formats like JSON
• Scripting experience in Python, JavaScript, or equivalent
• Familiarity in SQL and BI with Sigma, Looker, or other analytics tools for performance tracking
• Proficiency with Confluence, Jira, or Notion for documentation and team collaboration

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $105,000 - $140,000 . This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You'll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.