Head of Claims

Most claims leadership roles are about managing people and maintaining processes. This isn't one of them. I'm working with a venture-backed, AI-native insurance company that is rebuilding claims operations from the ground up. Backed by some of the world's leading investors and already working with major insurers across the US, UK and Europe, they've reached the stage where they need a senior claims leader to help define how modern claims should actually operate. This is a chance to move beyond incremental improvements and have a direct hand in redesigning claims workflows, governance, quality standards, fraud controls, litigation handling and customer outcomes at scale. What you'll be doing: Owning claims standards and technical governance across the business Redesigning claims processes and operational workflows Driving improvements in leakage, fraud prevention and recoveries Working directly with product and engineering teams to automate claims operations using AI Acting as the senior claims expert with insurers, MGAs and strategic partners What they're looking for: 7+ years of claims experience Deep expertise across property, liability and/or motor claims Experience leading claims teams and technical governance Strong understanding of litigation, fraud, recoveries and QA frameworks Someone who enjoys solving operational problems rather than accepting them Why this role? Significant ownership and influence Direct access to founders and decision-makers Meaningful equity Opportunity to shape the future of AI-driven claims operations High-growth environment with genuine career-defining potential If you've ever looked at the way claims are handled today and thought "there has to be a better way", this is likely worth a conversation. #J-18808-Ljbffr HartleyCo