Logistics Business Line Leader

Practice Director

At Henderson, we're about more than just buildings. We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours.

The Business Sector is where life happens. It's the buildings where we work and play, the distribution facilities where products are received and stored, the mixed-use spaces where we spend our nights and days, and the data centers that keep us running when we need it most or sometimes a mix of it all. We design the building systems inside these spaces to be flexible and resilient with an emphasis on productivity and well-being. Our focus is on our clients' end goals, sustainable operational needs, and tenant comfort to deliver environments that benefit businesses and the communities around them.

The Practice Director oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development, and employee engagement for the practice. The Practice Director aligns our vertical markets and our clientele as directed by Sector leadership in support of the company strategic plans. The Practice Director is the brand ambassador for the practice with internal and external clients creating awareness, providing timely state-of-the-practice updates to relevant stakeholders, and building relationships that drive business. The Practice Director oversees the alignment of production staff and project work within the practice. The Practice Director may serve as the Practice Manager, as necessary. This position is heavily matrixed and may include accountabilities across the Sector Leadership team.

Major Accountabilities

PROFITABILITY

Develops the annual budget for the practice in cooperation with the sector leadership team, tracks revenue margins and conducts budget reviews to maximize profits.

Evaluates practice performance, adjusts operations accordingly, and provides reports and presentations on all aspects of practice performance as requested by the sector leadership.

EMPLOYEE ENGAGEMENT/TEAMWORK

Oversees effective management of employee relations and personnel matters including all employment actions within the practice.

Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.

Teams with Practice Managers to identify opportunities and gaps in employee development efforts and respond with appropriate action.

Demonstrates an organization-wide mindset, cooperating across practice leadership to collectively meet sector goals.

CLIENT EXPERIENCE

Maintains a national-level knowledge and presence across the practice and industry to inform project pursuits and execution.

Builds and maintains client relationships across all geographically strategic locations.

Mentors project staff on client expectations, service standards, and practice trends.

Utilizes all service lines to grow presence within the practice and better support clients.

Manages client experience to ensure a profitable market share within a practice, aligns client maintenance and development with sector growth strategies.

Teams with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.

GROWTH & INNOVATION

Assists sector leadership of assigned sector and/or other sectors, as needed, to develop and/or implement plans for the growth and development of the practice.

Mentors others to share expertise and knowledge of market, clients, and projects.

Monitors and utilizes company and industry trends to ensure the company maintains a competitive position within the practice.

Supports implementation of innovation goals for the practice and develops innovative ways to identify, connect, and support clients.

OPERATIONS

Oversees all operation areas of the practice through direct supervision of practice managers for project execution within the practice, accountable for meeting company quality standards across individual purview.

Assists sector leadership to procure opportunities that align with the sector strategy.

Leads communication and collaboration across the practice to ensure consistency across projects.

Assesses and communicates the staffing and resource needs for the practice to sector leadership.

Implements process changes in alignment with company strategies and processes to improve client experience.

Strategizes the technical needs of the practice to develop and implement appropriate tools, processes, and procedures.

Education, Experience, Licenses, Skills & Abilities

Bachelor's degree in any engineering, construction management, science, technology, marketing, or business preferred.

Ten (10) or greater years of relevant experience, with a minimum of five (5) years leadership/management experience. (e.g., personnel management, project management, program direction, strategic leadership)

History of building strong teams to improve the client experience and drive business results.

Proven track record in engaging with clients and maintaining effective relationships over time.

Demonstrated ability to achieve measurable results based on client satisfaction.

Demonstrated understanding and participation in professional networks in the AEC industry.

Skills and abilities needed to perform the essential functions of the job.

Henderson's Core Competency outline the skills and behaviors we look for in every candidate who applies for #TeamHenderson. These skills are the backbone of decades of success as a company. Strategic leaders are expected to demonstrate a great deal of sophistication in each core skills area. Examples of how this looks in action are below.

COMMUNICATION

Drives a timely exchange of information

Breaks down communication barriers

Unites diverse ideas to achieve best results

Communicates comfortably with a wide variety of stakeholder

INTEGRITY

Leads with humility sharing lessons learned to help others

Adapts leadership style naturally in response to challenges

Demonstrates great care and consideration for others

Prioritizes candor to build trust and advance a culture of accountability

QUALITY ORIENTATION

Aligns development with company-wide technical expertise and capabilities

Communicates passion and motivates others to achieve high-quality outcomes and client experience

Empowers others to deal with ambiguity and maintain consistent standard of service and results

Engages the resources in response to areas in need of improvement

TEAMWORK/INCLUSION

Connects others to build strong networks and teams.

Promotes a culture of partnerships to increase diversity in decisions and solutions

Values the impact diversity has on company success.

Plays key role in bringing on strategic and top talent

CONTINUOUS LEARNING

Interfaces with industry leaders to maintain accurate pulse of relevant markets

Builds an environment that rewards initiative and learning

Advocates for innovative ways of doing things

Empowers others to contribute imaginative solutions and challenge the status quo

Aligns leadership development with current and future company needs

FUNCTIONAL/TECHNICAL EXPERTISE

Clarifies company goals and strategies, aligns management-level performance metrics appropriately, and provides ongoing coaching to maximize success

Maintains relationships throughout the industry to advance company goals

Leverages expertise and depth of experience to manage risks with opportunity

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