Customer Service Representative

Customer Service Representative (In-Office & Remote Opportunities) ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements. Pay Starting at $17.00 per hour Weekly competitive pay (direct deposit required) What You’ll Do As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy. Key Responsibilities: Provide knowledgeable and courteous customer support via telephone, email, and chat Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills Assist customers in an empathetic, kind, and professional manner Navigate multiple computer systems, databases, and screens efficiently Use basic office equipment and technology, including soft phones and web-based tools Maintain regular and predictable attendance Perform other related duties as assigned Schedule Must be available to work between 9:00 AM and 5:30 PM Typical schedule is Monday–Friday with a 30-minute lunch Schedules are subject to change based on program needs Training Paid, comprehensive training is provided Training is conducted virtually through Microsoft Teams with an instructor Successful completion of training is required to continue employment If training is not passed, you will still be paid for training time, but employment will not continue on the project What We Offer Weekly pay via direct deposit Benefits after 90 days once hired into a full-time permanent position: Paid Time Off (PTO) Holiday Pay Medical, Dental, and Vision Insurance Employer-paid Life Insurance 401(k) eligibility after 6 months of full-time permanent employment Qualifications & Experience High School Diploma or GED required Minimum 6 months of customer service experience preferred (not required) Ability to speak, read, and write English fluently and professionally Bilingual skills are a plus, but not required Typing speed of at least 20 WPM Strong teamwork skills Experience working in a Windows/PC environment required Salesforce experience is a plus, but not required Proficiency in basic computer and keyboarding skills Home Office Requirements (For Approved Remote Employees Only) Reliable, high-speed internet service: Minimum 20 Mbps download speed Must be cable or fiber Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible Quiet, distraction-free workspace Ability to provide your own equipment: Computer or laptop Dual monitors Keyboard, mouse, and headset Additional Requirements Must be 18 years or older Must be able to pass a background check Employment is limited to applicants located in Alabama, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia Onboarding requirements (including I-9 verification) must be completed before training ITM Marketing uses E-Verify; employment is contingent upon passing both background and E-Verify checks #J-18808-Ljbffr ITM Marketing, Inc.