Veterinary Assistant / Client Service Representative - Rehabilitation

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Join Our Team as a Float Rehabilitation Assistant / Client Service Representative
Headline: Deliver Outstanding Service to Pets and Their Families

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Float Rehabilitation Assistant / Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

Benefits/Perks

• Competitive Salary : Based on experience and qualifications
• Professional Growth : We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance : A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package : Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future : A 401k Retirement plan with employer match. 
• Additional Perks : Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, commuter/parking benefits, and a bi-annual performance-based bonus program.

Key Reasons to Consider This Opportunity

• Meaningful Work : Be part of a team that helps pets heal, recover, and thrive.
• Dynamic Environment : Manage appointments, coordinate schedules, and handle a variety of tasks each day.
• Client-Focused Role : Develop relationships with clients and their pets, ensuring each interaction is warm and positive.

Why Work With Us?
At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. This role is perfect for someone who enjoys diverse responsibilities and wants to grow in the field of veterinary rehabilitation. In this hybrid role, you’ll assist with everything from patient intake to therapy support, ensuring a seamless experience for clients and pets. If you’re adaptable, organized, and passionate about animal care, we’d love to meet you!

Key Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Essential Skills and Qualifications

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.
• A genuine interest in animal care and client service.
• Positive attitude and a collaborative approach to teamwork.
• Problem-solving skills and the ability to adapt to changing situations.
• Attention to detail and a professional, courteous demeanor.
• Reliable, with a strong commitment to punctuality and attendance.

Apply Today
If you are passionate about providing exceptional service and enjoy being part of a team that makes a real difference, we would love to hear from you. Join us in delivering outstanding care to pets and the families who love them.