Service Program Specialist

Service Program Specialist

The Service Program Specialist (SPS) is the Customer Service and Support representative on Tektronix new product core teams, accountable for ensuring that Worldwide Customer Support and its partners are prepared to service and calibrate new products at launch anywhere in the world, to standard, at a planned cost.

In this role you own service readiness end to end: the service strategy and plan, the capital that funds it, the depots, documentation, parts, training and test systems that deliver it, and the declaration that says a program is ready to release. You lead the service core team, and you carry products beyond launch through updates, safety actions, engineering changes and long-term support.

This is a role for an experienced operator. You will inherit an established portfolio of Tektronix instrument and probe programs with the standard work, the depot network and the global relationships already in place and the autonomy to decide how the work gets done from here.

Primary Responsibilities

• Service Strategy and Planning
• Business Case and Capital
• Global Service Readiness
• Service Systems, Parts and Documentation
• Program Leadership
• Sustaining, Update and Safety Programs
• Data, Improvement and Knowledge

Essential Competencies

• Win as one team
• Solve problems
• Learn by doing
• Unlock growth
• Own our future

Qualifications

• Bachelor's degree in Engineering, Business, Supply Chain or a related technical field or equivalent professional qualification and experience.
• 5+ years of related professional experience, including substantial time in service, after-sales support, field service or service operations for technical B2B products, and direct ownership of cross-functional programs delivered to fixed dates. Candidates with 5+ years and unusually strong NPI program ownership will be considered.
• Direct experience of a stage-gate or phase-gate new product development process, accountable for deliverables at a gate.
• Demonstrated ability to influence and lead across matrixed organizations, building trust and alignment across engineering, manufacturing, quality, materials and regional service teams, and to resolve conflict between functions with competing priorities.
• Technical literacy sufficient to hold a serviceability conversation with design and test engineers: able to read schematics, block diagrams and product specifications, and to reason about how a design choice will play out in a repair depot or calibration lab. Test and measurement, electronic instrumentation, or a calibration or metrology background is a strong advantage.
• Hands-on ERP experience establishing items, parts, pricing, bills of material or forecasts Oracle preferred, SAP or equivalent acceptable. Strong Excel, including analysis of service data to support a recommendation; Power BI or comparable BI tooling an advantage.
• Strong experience driving operational excellence using kaizen, root-cause analysis and continuous improvement tools.
• Proven ability to work across cultures and time zones with colleagues in the Americas, EMEA, China, India and Japan, and to run review meetings that produce decisions rather than status.
• Able to absorb a large body of established process and policy quickly, and to operate independently once holding it.
• Willingness and ability to coach and mentor less experienced colleagues.
• Business-fluent English, written and verbal.

Preferred

• Professional program management certification (PMP, PRINCE2, IPMA or Scrum); Ralliant supports certification for this role.
• Experience with accredited calibration environments and traceability requirements (A2LA, DAkkS, NABL or equivalent).
• Experience across multiple program types hardware, software, OEM and acquisitions and supporting more than one product line simultaneously.
• Familiarity with high-voltage and lithium battery safety practice.

About Tektronix

Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix join us in revolutionizing a better tomorrow.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

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Job Info

• Job Identification 10365
• Job Category Technical Project/Program Management
• Locations 14200 SW Karl Braun Drive, Beaverton, OR, 97077, US (Hybrid)