Facilities Manager

Job Description

Job Description

Overview:

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Position Summary:

Facilities Manager – Role Overview

The Facilities Manager oversees the maintenance, repair, and overall upkeep of the resort’s buildings, grounds, equipment, utilities, and physical infrastructure. This role ensures that all facilities are safe, functional, well-maintained, and presented to the highest standards to support an exceptional guest experience. Responsibilities include coordinating preventive and corrective maintenance, managing maintenance staff and outside contractors, monitoring equipment performance, overseeing landscaping and grounds maintenance, and ensuring compliance with health, safety, and environmental regulations.

In a small, family-owned resort, the Facilities Manager takes a hands-on leadership approach, combining maintenance planning and supervision with practical troubleshooting and day-to-day repairs. The role requires close coordination with housekeeping, front office, food and beverage, and other departments to address maintenance needs promptly, minimize disruptions to guests, control operating costs, and preserve the resort’s property and assets. The Facilities Manager also supports energy efficiency, inventory management, emergency preparedness, and long-term facility improvement projects to maintain the resort’s overall quality and operational reliability.

Duties & Responsibilities:

• Monitor and coordinate daily operations of all resort departments.
• Ensure adherence to operational procedures, service standards, and company policies.
• Identify and implement improvements to enhance efficiency and guest satisfaction.
• Supervise the maintenance team and landscaping staff, providing guidance, direction, and performance feedback.
• Coordinate daily maintenance and landscaping activities to ensure all assigned tasks are completed efficiently and on schedule.
• Develop work schedules and assign responsibilities based on property needs and staffing availability.
• Oversee routine maintenance, repairs, and preventive maintenance of buildings, equipment, and property grounds.
• Ensure landscaping, lawn care, gardening, and outdoor areas are maintained to the company’s standards.
• Conduct regular inspections of property grounds, facilities, and equipment to identify maintenance needs and ensure proper upkeep.
• Coordinate and prioritize maintenance requests, ensuring issues are addressed promptly and effectively.
• Monitor maintenance supplies, tools, and equipment, and coordinate purchasing and inventory needs.
• Assist with maintenance and landscaping budgets, expense tracking, and cost-control measures.
• Ensure maintenance and landscaping activities comply with applicable safety requirements, local regulations, and company policies.
• Coordinate with the Operations Manager and other department heads regarding maintenance needs, property conditions, and scheduled work.
• Monitor the quality of completed work and ensure company properties remain safe, clean, functional, and visually appealing.
• Report major repairs, equipment issues, staffing needs, and property improvement recommendations to the appropriate leadership.
• Provide hands-on assistance with maintenance and landscaping tasks when necessary.
• Participate in planning and overseeing renovations, upgrades, or capital projects.
• Act as a liaison between the ownership/management team and departmental staff.
• Conduct regular meetings with department heads to review performance, address concerns, and share updates.
• Facilitate smooth communication across all levels of the resort.
• Monitor employee attendance, time punches, and timesheets for accuracy.
• Address missed punches and timekeeping discrepancies, ensuring corrections are documented and submitted to Payroll promptly.

Education & Experience:

• High school diploma or equivalent required; technical training in maintenance, landscaping, or a related field preferred.
• Minimum 3–5 years of experience in maintenance, landscaping, or property upkeep, preferably in a hotel or resort setting.
• Previous supervisory or team leadership experience preferred.
• Knowledge of general repairs, landscaping practices, preventive maintenance, and workplace safety.
• Ability to coordinate work schedules, monitor expenses, and manage maintenance supplies.
• Ability to perform physical tasks, including lifting, carrying, and handling maintenance equipment and landscaping materials.

Knowledge, Skills, & Abilities:

• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to interact with guests and staff effectively.
• Ability to work under pressure in a fast-paced, hospitality environment.
• Knowledge of operational standards in hospitality, including front office, housekeeping, food and beverage, and maintenance operations.
• Proficiency in computer applications (MS Office, property management systems, reporting tools)..

Physical Requirements

• Ability to lift, carry, push, and pull maintenance equipment, tools, landscaping materials, and supplies as required.
• Ability to perform physical tasks, including bending, kneeling, standing, walking, and working outdoors for extended periods.
• Ability to safely handle equipment and materials in accordance with established safety procedures.
• Must be able to lift up to 50 pounds, with or without reasonable accommodation, where consistent with the essential functions of the position.

COMPANY BENEFITS:

• Medical Coverage (Medical, Dental, Vision)
• Life Insurance
• Paid Time Off (Vacation, Bereavement, & Holidays)
• 401k Matching
• Hotel Discounts
• Meal Discounts
• Tuition Reimbursement