Customer Engagement Advocate - September 21st Start Date

Customer Engagement Advocate

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

A Customer Engagement Advocate similar to a patient advocate or customer service coordinator helps members navigate the surgical process, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.

Location: Dallas, TX | USA | Full-time Onsite

Compensation: Starting at $20.00$24.00/hour based on experience, + competitive monthly bonus program top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• MondayFriday, no weekends
• 6-week onsite training program, MondayFriday, 8:30 AM5:30 PM (paid at your regular rate)
• After training, you'll be assigned a 9-hour shift within a 7 AM8 PM window
• Occasional rotation covering a 1:00 PM10:00 PM shift

This is a 100% onsite position.

What a day in the life looks like:

• Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood
• Coordinate appointments and travel for members, including venue selection
• Assist with provider selection
• Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
• Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance

Requirements:

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 13 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.