Customer Service Representative

Automotive Service ManagerAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.ResponsibilitiesAs a Midas Customer Service Representative, you will be performing the following duties:Deliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Deliver and discuss pricing estimates with customers as well as promoting shop service specialsLead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creedOversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucksMaintain inventory countsOverall cleanliness and organization of the facilityOther duties as assignedQualificationsExcellent customer service dispositionGood communication skillsLeadership abilityTeam building skillsAbility to work a flexible retail schedule including weekends, evenings and holidaysValid driver's licenseTeam EnvironmentDespite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. You'll find that our team members genuinely care about each other's success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive.Professional DevelopmentWe are committed to helping our employees grow both personally and professionally. Whether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations.Customer SatisfactionAs an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, you'll have the chance to make a positive impact on our customers' lives every day, ensuring they leave satisfied and eager to return.InnovationIn an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.Work-Life BalanceWhile we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us.