Service Operations Manager

Syenergy Engineering Services, Inc. merges people with technology to deliver building automation, electrical, and mechanical solutions across Michigan's most demanding environments from hospital critical systems to large-scale industrial campuses. Guided by the principle of Utilize, Optimize, Conserve, we take a vendor-neutral approach that puts our clients' long-term success first. Our team is our most important system. Job Summary: Team Leadership & Operations Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. Communicate repair plans clearly to Technicians, aligning them with customer quotes. Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. Support Technicians with first-level assistance and can't technical issues when necessary. Manage service logistics to ensure safety, quality, and efficiency in operations. Review and develop quotes for accuracy, keeping customers informed of repair status and changes. Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. Preventative & Corrective Maintenance Develop, maintain, and execute a preventative maintenance program that minimizes emergency service disruptions across client facilities, including critically-controlled environments such as hospitals and data centers Ensure all work orders are completed to the highest standards of quality, efficiency, and safety consistent with Synergy's reputation for "under promise, over deliver" Manage inventory, monitor purchase orders, and approve invoices to keep operations running efficiently Contractor & Project Oversight Evaluate contractor projects upon completion to ensure quality and contract compliance, in line with Synergy's rigorous client accountability standards Conduct inspections and quality control to verify readiness and performance across facilities Technical Skills Diagnose and resolve HVAC issues including RTUs, AHUs, split systems, chillers, boilers, and computer room air conditioning Troubleshoot building automation system-adjacent mechanical and electrical issues Perform advanced plumbing, electrical work (high and low voltage awareness), drywall, carpentry, appliance repair, tile and vinyl installation Read and interpret schematics and wiring diagrams relevant to integrated building systems Respond to after-hours emergencies as part of the on‑call rotation Qualifications: Required Demonstrated leadership experience managing technical field teams EPA 608 Certification (if not currently held, must be obtained within 120 days of start via company‑paid training) Thorough knowledge of maintenance safety guidelines, OSHA regulations, and safe work practices in mechanical/electrical environments Strong HVAC experience Ability to prioritize, delegate, and adapt in a fast‑paced, multi‑site environment Excellent communication skills with clients, co‑workers, and contractors Proficiency with technology including software, apps, and field service platforms Valid driver's license and reliable transportation (multi‑site travel required) Willingness to respond to emergencies outside normal business hours Preferred Experience in commercial, healthcare, or industrial facility maintenance — especially environments requiring precision and compliance Familiarity with building automation systems (Johnson Controls, Siemens, Honeywell, Tridium/Vykon, Distech, KMC, or similar) is a strong plus #J-18808-Ljbffr