Lab Support Technician

Job Title

Ability to perform, verify, and give feedback on complex and involved services, procedures, and other general duties, independently, for a client base that may include Research. Continues to maintain the ability and knowledge for routine functionality.

Responsibilities

• Begins to become trained in Level II GLPs (if required). Read and train on area specific SOPs.
• Provides basic laboratory support functions including stocking and distributing supplies and equipment.
• Learns to follow Site guidelines, policies, and procedures, including lab regulations. Responsible for maintaining accurate documentation and records.
• Begins to demonstrate accountability for quality of product and services to minimize impact to functional areas.
• Begins to interact with the clients for needs assessment. Possess basic computer operation skills.
• Good comprehension and communication skills (both written and oral). Possess basic organizational and time management skills.
• Prompt and regular attendance to on-site workplace.
• May serve as designee for GLP equipment and areas and learns work order system (if required). Demonstrates a working knowledge of site guidelines, policies, and procedures, including lab regulations.
• Participates and contributes to group and project meetings.
• Performs problem resolution, including identifying problems and offering solutions.

Requirements

• The ideal candidate is an early-career to moderately experienced laboratory support professional who has hands-on experience working in a biotech, pharmaceutical, laboratory, or other regulated environment.
• The strongest candidate will understand GxP/GMP-regulated laboratory practices and have experience supporting laboratory operations, particularly temperature-controlled equipment, sample management, freezer/sample transfers, equipment maintenance or calibration coordination, and documentation.
• This is a hands-on lab operations/support position rather than a research scientist role.
• The individual does not need extensive scientific research experience or an advanced degree.
• Most of the position-specific equipment and processes can be taught.
• The manager is particularly interested in someone who combines laboratory experience with a customer-service mindset.
• The Operations group supports internal scientists, so the candidate needs to be responsive, approachable, organized, and comfortable helping scientists resolve day-to-day operational needs.
• The person must also be comfortable managing multiple priorities simultaneously, following established procedures, maintaining accurate documentation, and communicating issues such as temperature alarms to the appropriate stakeholders.
• Candidates with previous sample management, freezer management, temperature-controlled storage, or sample transfer experience is also highly desired.

Top Must Have Skill Sets

• Strong teamwork, communication, detail-oriented.
• Organization / Project Coordination: Candidate must be able to manage numerous activities at once, including equipment schedules, alarms, documentation, sample activities, and requests from scientists.
• Attention to Detail: Important because the technician will work with regulated equipment, samples, maintenance/calibration records, and documentation.
• Teamwork: Must work effectively within an Operations organization and with the scientists the team supports.
• Documentation: Candidate should be comfortable following procedures and accurately documenting activities, particularly within a regulated environment.
• Basic Computer Skills: Standard workplace computer skills such as Microsoft Word and similar tools are sufficient. No specialized software expertise was identified as mandatory.

Pay Transparency

The typical base pay for this role across the U.S. is: $21.00 - $22.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.