Account Executive

Company Description Packaging Specialties has been providing quality retail packaging products since 1989, with a strong focus on meeting customer needs in a timely and budget-conscious manner. The company offers competitive pricing and places special emphasis on product quality across a wide range of specialty packaging solutions. Customer service representatives are trained to be courteous, knowledgeable, and responsive, helping customers select the right products for their specific requirements. Packaging Specialties is known for low minimums on custom packaging, including tissue, bags, boxes, and printing, giving clients flexible options and access to coordinated packaging selections. The team is committed to exceeding evolving customer expectations through tailored solutions and attentive service.
Role Description The Account Executive is a full-time, on-site role based in Newburyport, MA, responsible for managing and growing a portfolio of retail packaging customers. Day-to-day tasks include identifying new business opportunities, conducting outreach to prospective clients, and maintaining strong relationships with existing accounts. The role involves understanding customer packaging needs, preparing proposals and quotes, coordinating with internal teams to ensure timely order fulfillment, and monitoring customer satisfaction. The Account Executive will track sales performance, update CRM records, and provide regular forecasts and reports to management. This position also requires attending in-person meetings, collaborating closely with customer service and operations, and representing Packaging Specialties in a professional manner.
Qualifications

• Sales and account management skills, including prospecting, relationship building, negotiation, and closing.
• Customer service and communication skills, including active listening, clear verbal and written communication, and conflict resolution.
• Organizational and administrative skills, such as CRM usage, time management, and attention to detail in quotes and order documentation.
• Basic analytical and business skills, including interpreting sales data, forecasting, and understanding pricing and margins.
• Ability to learn and understand retail packaging products, customization options, and industry terminology.
• Comfort working on-site in a collaborative environment and engaging with cross-functional teams (customer service, operations, and logistics).
• Prior experience in B2B sales, packaging, printing, or related industries is beneficial.
• High school diploma required; an associate or bachelor’s degree in Business, Marketing, or a related field is preferred.