Head of Product

Head Of Product

KioCaf is seeking an experienced and strategic Head of Product to lead the vision, strategy, development, and lifecycle management of our global product portfolio. This role will oversee both hardware and software product initiatives, including payment technology, self-service equipment, embedded systems, and cloud-based platforms. The Head of Product will work closely with Engineering, Sales, Operations, Customer Support, and senior leadership to deliver innovative, scalable, and commercially successful solutions.

The ideal candidate is a hands-on product leader with a strong technical background, commercial awareness, and experience bringing integrated hardware and software products to market. This individual will be responsible for translating business objectives and customer needs into a clear product strategy while ensuring successful execution across teams in Canada, the United States, and China.

Key Responsibilities

• Product Strategy & Roadmap
• Product Development & Lifecycle Management
• Hardware, Software & Payment Technology
• Cross-Functional & Global Collaboration
• Product Launch & Commercialization
• Product Performance & Continuous Improvement
• Leadership & Team Development

Qualifications & Experience

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, Product Management, or a related field.
• 810+ years of progressive experience in product management, including significant experience in a senior product leadership role.
• Demonstrated experience managing both hardware and software products throughout the full product lifecycle.
• Strong understanding of payment technology, embedded systems, IoT devices, connected equipment, or similar technology solutions.
• Proven ability to develop and execute product strategies and roadmaps aligned with business objectives.
• Experience working closely with Engineering teams on technical requirements, product development, and release management.
• Strong commercial acumen, including product pricing, market analysis, revenue growth, and profitability.
• Experience managing multiple product initiatives and balancing competing priorities.
• Demonstrated ability to collaborate with cross-functional and geographically distributed teams.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to translate complex technical concepts into clear business requirements and recommendations.
• Experience working with senior leadership and influencing strategic business decisions.

Preferred Qualifications

• MBA or advanced degree in Engineering, Technology, or Business Administration.
• Experience in payment processing, unattended retail, vending technology, coffee equipment, or self-service solutions.
• Experience managing product development across North America and Asia, particularly China.
• Familiarity with hardware manufacturing, supply chain management, and international product development.
• Knowledge of payment integrations, APIs, cloud platforms, device connectivity, and embedded software.
• Experience with Agile development methodologies and product management tools such as Jira, Confluence, or similar platforms.
• Experience launching technology products into international markets.
• Previous experience building or scaling a product management function within a growing technology company.

Key Competencies

• Product Strategy & Vision
• Hardware & Software Product Management
• Product Roadmap Development
• Technical Product Leadership
• Payment Technology & IoT Solutions
• Commercial Strategy & Business Acumen
• Cross-Functional Leadership
• Global Team Collaboration
• Product Lifecycle Management
• Customer & Market Research
• Product Launch & Go-to-Market Strategy
• Data-Driven Decision Making
• Innovation & Continuous Improvement
• Stakeholder Management

What Success Looks Like

• A clearly defined and executable product strategy aligned with KioCaf's business goals.
• Successful delivery of hardware and software products within established timelines and quality standards.
• Strong collaboration between Product, Engineering, Sales, Operations, and Customer Support across global offices.
• Improved product reliability, usability, and customer satisfaction.
• Increased product adoption, revenue contribution, and profitability.
• Effective prioritization of product initiatives based on customer needs and business value.
• Scalable product management processes that support KioCaf's continued growth and expansion.
• A high-performing product function with clear accountability, communication, and execution.