System Administrator MSP - Hybrid WFH

System Administrator MSP – Hybrid WFH We are a long-standing Norwalk, CT based Cloud, Security, and Managed Service Provider where the company environment fosters collaboration with diverse clients on intriguing and challenging projects. Beyond employee growth and advancement, an attractive benefits package, and competitive compensation, we stand out for our incredible company culture. We value continuous learning and encourage employees to develop new skills, pursue personal interests, and grow both personally and professionally. We are looking to further develop our Managed Services team by bringing on a System Administrator MSP – Hybrid WFH. The ideal System Administrator MSP – Hybrid WFH candidate will have expertise in the deployment, automation, and support of all things within the Windows environment and M365 suite. This role requires a strong technical background and understanding of handling escalated tickets through ConnectWise and assisting in projects for Windows Server, Windows Desktops, VMware, Hyper-V, Azure, and Microsoft 365. Previous MSP experience is required. System Administrator MSP – Hybrid WFH Responsibilities: Provide IT support for Microsoft's core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Microsoft 365, and SharePoint, as well as virtualization technologies on VMware, Hyper-V, and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring and management systems and computer systems and network infrastructure. Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security. Improve customer satisfaction through effective communication, escalation of unresolved issues, and teamwork. Document internal processes and procedures and track time and expenses in ConnectWise. Stay up-to-date with current and emerging technologies. System Administrator MSP – Hybrid WFH Benefits: Health, Dental, and Vision Insurance Partial WFH schedule 401(k) with company match PTO + Paid Holidays Certification Reimbursement Bowman Williams