Service Manager

Our Wilmington, MAlocation is looking for a full time Service Manager . The primary responsibilities of the position consist of, but are not limited to: Supervise the operation of the service department Foster a positive customer and employee relations atmosphere Review & analyze department data meet sales and profit goals Process and review work orders, invoicing and customer quotes Monitor employee training progress Oversee payroll entry and audit for accuracy Purchase order acquisition and coordination Monitor work in progress Responsible for condition of service vehicles and facility Incorporates Alta's Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Desired Skills and Qualifications: 4-6 years of previous management experience preferred Strong working knowledge of electric and liquid propane units Good mechanical aptitude Excellent written and verbal communication skills Good customer relations and people skills Ability to successfully manage others Computer Skills - Microsoft Word, Excel, and Outlook Language Skills - Intermediate:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability - High:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills - Intermediate:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell Lift and/or Move Functions: Frequently will lift up to 10 pounds;Occasionallywill lift up to 100 pounds Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather) #J-18808-Ljbffr Alta Equipment Group