Member Services Representative (Fall Hiring Opportunities)

Job Title

Ready to be the voice that turns a frustrating moment into a great member experience?

Responsibilities

At Personify Health, our members are at the center of everything we do and this role is often their first and most important point of contact. When a member is confused, stuck, or frustrated, you're the person who brings clarity and resolution. You'll field a wide range of inquiries, troubleshoot platform issues, and help members get the most out of their health benefits all while representing clients who trust us to deliver. Every interaction you own is a direct reflection of Personify Health's commitment to making health simple and personal, and your performance drives the member satisfaction numbers that keep clients coming back.

This position is being posted for future hiring needs anticipated in Fall 2026. Applications will be reviewed and retained for consideration as opportunities become available.

What you'll actually do:

• Resolve member inquiries end-to-end: Handle inbound calls from members and clients across a variety of requests from benefit questions to technical issues owning each case through to a complete and accurate resolution.
• Troubleshoot platform and product issues: Diagnose and resolve website and product-related technical problems in real time, escalating to the appropriate team when issues require deeper investigation.
• Research using internal systems: Navigate multiple databases simultaneously to look up member information, investigate issues, and deliver accurate, timely answers.
• Represent client program designs: Answer questions about client-specific benefit structures and Personify Health's role in supporting members' overall wellbeing, with accurate and confident knowledge of each program.
• Follow through on unresolved cases: Track and follow up on inquiries that can't be resolved in a single interaction, ensuring no member falls through the cracks.
• Maintain performance and quality standards: Consistently meet established metrics for call quality, resolution accuracy, and response time in a structured, high-volume environment.
• Stay current on products and systems: Continuously build and maintain working knowledge of new and existing products, services, and tools so members always get the right information.

Qualifications

What you bring to our team:

Education & experience:

• High school diploma or equivalent required; some post-secondary education preferred
• Minimum 1 year of customer service experience in a call center environment

Technical skills:

• Proficiency with personal computers and internet navigation
• Typing speed of 30 WPM minimum with accuracy
• Familiarity with cloud-based contact center software a plus
• Ability to navigate and learn new software systems quickly

Benefits

The highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Offrest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $19.00-$21.00 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrivebecause diversity is core to who we are and critical to our work in health and wellbeing.

Stay safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to View email address on click.appcast.io. View all legitimate openings at personifyhealth.com/careers.