Customer Service Representative-HIRING ASAP

Job Title: Customer Service RepresentativeJob Description Responsibilities Serve as a primary point of contact for customers, delivering prompt, professional, and courteous support. Support Field Service Engineers by coordinating schedules, communicating updates, and ensuring they have accurate information for their assignments. Handle client‑facing communications, including responding to inquiries, resolving issues, and providing status updates. Use SAP to enter, update, and maintain customer and service‑related data accurately and efficiently. Utilize ServiceNow to log, track, and manage service requests, tickets, and workflow activities. Perform data entry and administrative tasks to support day‑to‑day operations and maintain organized records. Work with Microsoft Office, including Excel, to organize information, prioritize tasks, and track key operational details. Assist with logistics coordination to ensure smooth service delivery and timely support for customers and field teams. Collaborate with a small, tight‑knit team to share information, support colleagues, and contribute to continuous improvement. Prioritize multiple tasks effectively, ensuring deadlines are met and customer expectations are managed appropriately. Essential Skills 2+ years of experience working with SAP in a customer service or operations environment. 2+ years of experience using ServiceNow or a similar service management platform. Proven client‑facing experience, with the ability to communicate clearly and professionally. Strong customer service and customer support skills, with a focus on responsiveness and problem‑solving. Ability to organize and prioritize tasks effectively, particularly using Excel to manage and track work. Proficiency in Microsoft Office, including Excel and other common applications. Accurate data entry skills and attention to detail in administrative work. Ability to work effectively in a service‑oriented environment, supporting both customers and internal field teams. Additional Skills & Qualifications Experience in a service‑focused role supporting field operations or technical teams. Comfort working with multiple systems and tools, including SAP, ServiceNow, and Microsoft Office. Strong organizational skills and the ability to manage competing priorities in a fast‑paced environment. Excellent written and verbal communication skills for customer and internal communication. A collaborative mindset and willingness to support colleagues in a small, growing team. Interest in professional development and internal growth within a larger organization. Work Environment You will work in a great office environment with a small, family‑like team of approximately 11 employees, with plans to grow to around 20 at this location. The organization operates within a larger company that emphasizes driven values and supports internal development. This is a fully onsite position, working Monday through Friday with typical hours of either 8:00 a.m. to 4:30 p.m. or 9:00 a.m. to 5:00 p.m. You will use technologies such as SAP, ServiceNow, and Microsoft Office daily to support customer service and field operations in a collaborative and supportive setting. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $21.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe, AZ. Application Deadline This position is anticipated to close on Jul 1, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Reasonable Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Actalent