Front Desk Agent

Front Desk Agent

We are looking for a qualified full-time Front Desk Agent to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions, and directing patients until they meet the Dental Assistant. The Front Desk Agent is responsible for general administrative tasks that support the efficient running of the office.

Responsibilities:

• Greet patients and check guests in according to established office protocols and verify and update patient information
• Move patients through appointments as scheduled and schedule appointments, ensuring patients are attended to on time
• Collect payments from patients at the time of treatment and inform patients of financial treatment plan options
• Manage inbound and outbound calls in a timely manner

Requirements:

• Previous administrative work in a dental office is required
• Positive attitude and enthusiasm for the workday
• Excellent customer service skills with an outgoing, people-friendly personality
• The ideal applicant will display and demonstrate excellent communication skills with staff and patients
• Desire to learn new skills and expand your potential
• Schedule is Monday - Friday, 3 days a week

Compensation Package and Benefits:

• Compensation will be comprised of a base salary that is commensurate with experience.

Company Overview: United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic, and oral surgery care. We work in an energetic environment with phenomenal people who love providing fantastic patient care and know that our ability to deliver consistently great care.