Recall-Repair-Specialist

Overview

About theRole

Do you enjoy working as a self-starter staying active driving throughout the day and connecting with people face to face

If so this role is for you!

As a RecallRepairSpecialist youll be a friendly facehelpingvehicle ownersactonimportant safety repairs. Youll travel within your assigned areamost of your day on the roadvisitcustomers latest registered addresseducatethem to understand the open recalls and gain approval for you to facilitate a repair onsite.

Thisrole is heavily focused oncustomerinteractionwhere building trust and confidently guiding conversations is key to success.

In addition to outreach you will perform intermediate level approved repairs. Specific training is provided: however light mechanical and tool knowledge is recommended.

Responsibilities

WhatYoull Get to Do

• Get out in the field and connect with vehicle owners face-to-face

• Help people understand why recall repairs matter and why they shouldnt wait

• Obtain customer authorization and explain the repair process clearly

• Perform mobile recall repairs based on manufacturer guidelines and training

• Answer questions ease concerns and confidently handle objections

• Document completed repairs parts usage and outcomes in internal systems

• Work independently while hitting goals and making a visible impact

Qualifications

What You Need

• High School Diploma(orequivalent)

• Valid drivers license reliable transportation

• 1-3 years of customer service/sales experience

• Light mechanical/and or tool knowledge

• Ability to complete and maintain required certifications for mobile repairs

• Comfortable working independently

• Ability toworkSaturday and occasional travel

• Strong communication customer service and follow-up skills

• Physical ability to get in and out of vehicle ascend and descend stairs work in outdoor weather conditions and move objects weighing up to twenty pounds.

PreferredQualifications

• Automotive technician background

• Bilingual (English/Spanish)

Additional Information

Who WeAre

At MarketSource we create connections that drive results. As a trusted sales and customer experience partner to some of the worlds leading brands we help turn strategy into action bringing products services and experiences to life where they matter most.

Whether supporting customers in-store enabling field teams or delivering operational excellence behind the scenes our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart

Our people and the culture weve built together.

We empower our teams to take ownership think boldly and make an impact. Here your ideas are valued your contributions are recognized and your career growth is supported every step of the way. If youre looking for an opportunity to learn lead and be part of something bigger youll find it at MarketSource.

Learn more about our team at Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors including qualifications skills relevant experience job knowledge geographic location internal equity and other pertinent job-related factors.

Required Experience:

IC