Health Technician - Patient Escort Services

Job TitleHealth Technician - Patient Escort ServicesDutiesHelp Duties include but are not limited to:Manages dispatch operations; Manages high numbers of calls using multiple incoming lines.Receives and processes calls, prioritizes callers requests, delegates transport duties to personnel Patient Escort Section personnel.Ensures dispatch equipment is working properly (e.g., Checks to make sure digital phone, computer, and other communications devices are online and operating properly upon posting for dispatch duties.Deals calmly and courteously with callers to actively listen to requests, assess the situation, and provides assistance to best diffuse tense situations and assist patients.Uses Safe Patient Handling (SPH) equipment and skills to perform patient transports, transfers, lift assists, and other clinical maneuvers to render mobility assistance to patients.Transports patients receiving IV sedations, blood product transfusions, chemotherapy agents, or are on cardiac monitors in accordance with policy and regulations.Adheres to patient monitoring requirements when Transporting patients throughout the medical facility.Starts and/or adjusts gaseous flow rates (per instructions of nurses) on patients receiving oxygen (O2) or air by wall-mounted unit or e-cylinders (O2 Tanks).Transports decedents in accordance with policies to the morgue.May be required to assist medical staff with the preparation of decedents for viewing.Transports chemotherapy substances, medications, lab and blood products, and equipment in accordance with agency safety precautions.Obtains signature/initials of receiving medical staff at the point of delivery.Manages centralized dispatch operations to ensure timely and efficient dispatch of personnel to affect patient transportation needs and delivery of required resources throughout the medical facility.Transports Reusable Medical Equipment (RME) to Sterile Processing and Decontamination to be cleaned and sanitized.Returns cleaned rolling stock to respective wards, clinics, and ready-for-use staging areas.Performs periodic wash-down and sanitation of Reusable Medical Equipment (RME) per established policy and regulations.Ensures that RME is properly labeled following sanitation and before staging for use.Uses proper application of infection control practices and techniques, hand hygiene practices, body substance isolation (BSI), and personal protective equipment (PPE).Prioritizes emergency requests and dispatches personnel to respond according to the situational needs in response to deliberate requests, code calls, and other emergency requests.Utilizes Automated External Defibrillator (AED) on patients presumed to be in cardiac distress per established policy and procedures.Assists doctors and nurses managing clinical emergencies (codes) and uses Safe Patient Handling equipment and techniques to perform patient lifts, transfers, and other assistive maneuvers during emergency responses.Monitors patients (one-on-one) during transport to ensure they remain in stable condition and understand where they are going.Engages verbally with patients during transport to monitor patient's condition and to ensure that all of the patient's needs are being addressed.Explains the patient transport process to patients to ensure that they understand how to obtain mobility assistance throughout the facility or transportation arrangements when they are ready to leave.Work Schedule: 8:00am-4:30pm work schedule to be discussed during interview.Virtual: This is not a virtual position.Position Description/PD#: Health Technician - Patient Escort Services/ PD40984ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized US Department of Veterans Affairs