IT Operations Specialist

RESPONSIBILITIES:
Kforce has a client in Foster City, CA that is seeking an IT Operations Specialist.

Role Overview:
We're looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas:
* Shadowing and documenting live operational workflows, dependencies, and system interactions
* Mapping technical processes and identifying bottlenecks or inefficiencies
* Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
* Drafting clear process documentation and improvement recommendations
* Communicating findings to both technical and non-technical stakeholders

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
* Strong technical documentation and analytical capability
* Excellent communication and interpersonal skills

Prior hands-on experience in at least two of the following:
* Windows workstation support
* Real-time operations or command-center environments
* TCP/IP networking or systems administration
* Web application or infrastructure troubleshooting

Preferred Background:
* 7+ years of relevant technical experience
* Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
* Familiarity with monitoring tools, cloud diagnostics, or automation platforms
* Comfortable collaborating with DevOps/Infrastructure teams

Environment & Requirements:
* On-site role in Scottsdale, AZ (secure facility; background check required)
* Fast-paced, mission-critical operations center supporting real-time systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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