Senior Resolution Manager

Gallagher Bassett Claims Adjuster

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Role specifics:

Jurisdictions: US

Licenses: Required

Location: HYBRID - This role is NOT eligible for fully remote work. Required to work onsite 2x per week Hybrid in Carrolton, TX, Downers Grove, IL, or St Peters, MO.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About you

Ideal candidates for this position will have:

• Claims Background: Property Damage, Bodily Injury, Premises, and Product Liability.
• Jurisdictional Experience: United States.
• Active Adjusters' licenses: Required - NY, TX, FL preferred. As a key member of our Claims Adjuster team, you will:
• Investigate, evaluate, and resolve complex General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Required qualifications:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)