Program Analyst

Role Description

The employee will serve as the Program Analyst, located in the Data and Information Department Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Serves as business intelligence (BI) and data mining analyst, performs analysis to support data warehouse development, deploys BI and reporting tools, and delivers self-service reporting and analytic solutions.
• Prepares quantitative and qualitative analyses and research studies to include a wide array of benefits and health care-related issues.
• Plans the assembly and presentation of findings from assigned studies in graphic, chart, and narrative form, applying appropriate statistical and analytical techniques.
• Prepares reports and maintains records as requested, and participates in the coordination, preparation, presentation, and communication of work-related information to the supervisor and appropriate stakeholders.
• Coordinates data from different databases in preparation for integrated analysis and interpretation of highly specialized data.
• Develops procedures and recommends quality improvements in data collection and statistical information systems.
• Develops computer-programming applications to automate routine data query and extraction.
• Provides data processing support for VA surveys, program evaluation, and special studies.
• Participates in special studies and fact-finding activities to develop required data and information for reporting purposes and prepares administrative reports.
• Develops recommendations for corrective actions and methods to achieve efficient and effective operations.
• Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses.
• Defines stakeholder and oversight audit requirements, prepares for, and maintains document and report readiness.
• Utilizes various software packages, to include Microsoft Word, Access, Excel, PowerPoint, Minitab, SQL, and Visual Basic, to prepare special reports, forms, and correspondence necessary to support VCL functions.
• Provides consultation on statistical analysis applications.
• Uses large, highly specialized databases to recover statistical information needed for studies and reports.
• Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases.
• Performs other duties as assigned.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/21/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09.
• Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position.
• The Selective Placement Factor for this position is:
  • Utilizes data mining techniques, business intelligence tools, Power BI, SharePoint, Macros
  • Advance knowledge of statistical methods and experience applying analytical techniques to solve complex business or operational problems.

Requirements

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.
• Examples of specialized experience would typically include, but are not limited to:
  • Knowledge of management principles, practices, and processes in order to design, develop, produce, analyze, and distribute program and project data.
  • Knowledge and skill in utilizing structured query language (SQL) and reporting techniques.
  • Skill in preparing briefing charts, fact sheets, and staff reports complete with findings, analyses, recommendations, and other correspondence as needed.
  • Ability to review and analyze data/reports from various automated systems and other sources to track trends, effectiveness, and needed improvements.
  • Knowledge and skill in using data mining techniques, data warehouse, business intelligence tools, Power BI, and other applications to prepare project management reports and dashboards.

Benefits

• Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
• Compressed/Flexible: Authorized
• Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.