Service Technician

HVAC Service Techs: Make Great $$$ Working for a Company You’ll LOVE!

You’re looking for a job for a reason…

• You’re tired of where you’re working?
• Maybe you don’t feel like you’re getting paid what you deserve?
• Maybe you don’t like your boss and don’t feel like he/she supports you?
• Maybe you just don’t like your company—and you know there’s something better?

The bottom line is: You’re tired. You need a change.

And we can help you at Friends & Family Heating and Air Conditioning.

You simply need to be highly motivated; love to be part of a team, but works well individually; welcome learning new things; enjoy interacting with people; and be ready for a new challenge every single day… If you meet these requirements, I want to talk to YOU! And I ask that you apply!

What’s in it for you? Excellent question! You want to work for us because I can promise you a new career that you’ll love filled with:

• Great money! ($90,000 to $150,000 in your first year.)
• Great benefits! (full health, dental, vision, and simple IRA)
• Great opportunity! (We’re busy year-round! No sitting at home and worrying!)
• Growth potential! (We grow every year, which means we’re looking for future managers! We were just awarded year-over-year growth from our Dealer, as well as Airtime 500)
• Continual training & education!
• And most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!!!

Job Summary

The HVAC Technician will be responsible for maintenance, inspection, operation, and repair of heating and cooling systems in residential buildings.

Technicians will primarily respond to service calls, but will also do planned maintenance and/or installation as needed. Our company offers on-the-job training and yearly wage increases as your skills develop. Starting pay is determined upon skills and experience.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Serving the clients by expertly servicing customers’ entire needs.
• Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service.
• Always explain to the client what service you are performing. Explain and show the client how the company provides superior service.
• Install, maintain, modify and repair heating and cooling system components.
• Inspect and test components of systems to ensure they are operable and safe.
• Conduct heat loss/heat gain calculations to determine the proper size system for a home.
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Establish rapport with clients to sell the right products and services.
• Re-check all repairs and installations after you’ve repaired or replaced it, before leaving the client’s home, to ensure everything is working properly and the client knows how to operate the system properly.
• Perform a proper inspection of the client’s entire hvac system. Look for ways to prevent future breakdowns.
• Properly use the Pricing Guide.
• Explain the club memberships to the client, giving them an opportunity to join. Maintain an average conversion of at least 35% of non-club members and maintain a 90% renewal rate on existing club members.
• Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the “billboard” when possible.
• Obey the company Code of Ethics and the Team Rules.
• Maintain a clean, organized job site.
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.

Minimum Qualifications:

• High school diploma/GED required.
• Associate degree preferred but not required.
• 2+ years’ experience in the HVAC trade.
• Self-starter, reliable, flexibility with hours.
• Strong customer service skills.
• Must pass random drug testing.
• Understanding of the current regulations within the field.
• Excellent interpersonal communication skills on a technical level.
• Able to work both independently and as part of a team.
• General knowledge of power tools and techniques for care and safe use.
• Maintain a valid driver’s license and acceptable driving record.
• Demonstrable knowledge and skills for HVAC installation, troubleshooting, maintenance, and repair of systems and equipment.

Physical Demands and Work Environment:

Physical Demands:

• Climbing up and down on ladders and equipment.
• Heavy lifting required (50-75) pounds, ladder work, and tight space work required from time to time.
• Ability to pick up a minimum of 25 pounds consistently and carry up to 250 feet unassisted.
• Operate handheld power tools.
• Wear personal protective equipment.
• Ability to work more than 40 hours per work week and up to 12 hours per day.

Working Environment:

• Work both indoors and outdoors.
• Would be exposed to very hot or very cold temperatures.
• Will be in proximity to hazardous conditions, equipment, and situations.
• Wear safety attire, such as goggles or other protective clothing.
• Could be exposed to sounds and noise levels that are uncomfortable and distracting.
• Will be exposed to very bright or inadequate lighting conditions.
• Ability to climb ladders and work from roofs and scaffolding.
• Will work around exposed contaminants.
• Must be able to work in cramped work places, such as crawl spaces under floors.

You must understand Repair vs Replace. You must serve our clients as if they are a friend or a family member. You understand you cannot get, without first giving. Does that resonate? If so please, apply immediately. Our Service Techs run 95% repair calls, you must have great technical ability, this is a must. We are growing our business, and we need more Service Techs!

This is a bonus-paid role with potential to earn $150K.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• HVAC: 2 years (Preferred)
• HVAC & Refrigeration Technician: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• EPA Type II (Required)

Work Location: In person