Retail Operations Manager - Specialty

Job Description:

We are seeking a results-driven Retail Operations Manager (ROM) to support retail execution for the Specialty business. This role is responsible for translating retail execution priorities into consistent day-to-day operational delivery across broker and field teams. 

Working closely with the Sales VP, Senior Retail Execution Manager, Account Teams, and Broker Leadership, the ROM will ensure programs are deployed effectively, field teams are equipped for success, and in-store execution expectations are delivered with excellence within the allocated budget and approved execution plan.

The ideal candidate combines strong operational discipline, cross-functional collaboration skills, analytical thinking, and the ability to manage fast-moving executional priorities across multiple stakeholders.

This role is based in Franklin, Tennessee or Phoenix, Arizona with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.

What are we looking for?

• Bachelor’s degree in business administration, Retail Management, or a related field; MBA preferred.

• 5+ years of experience in retail operations managemen t.

• Proven leadership experience with a focus on driving operational excellence and team performance.

• Strong analytical skills, with the ability to interpret data and make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

What will be your key responsibilities? 

Retail Execution Delivery

• Execute retail operations priorities supporting the Specialty business and ensure successful deployment of execution programs across broker and field teams.

• Partner closely with the Senior Retail Execution Manager to operationalize retail execution strategies, field priorities, and execution plans.

Broker & Field Management

• Support broker execution by driving operational readiness, communication, accountability, and execution follow-through.

• Monitor field activity, execution performance, and compliance against established priorities, KPIs, and coverage expectations.

• Identify execution gaps, operational risks, and in-store opportunities and drive timely corrective actions.

• Partner with broker field leaders on a weekly basis to present and ensure priorities are understood, execution barriers are escalated, and follow-up actions are completed for your retailers and account teams.

Account Team Partnership

• Serve as an embedded operational partner to the Specialty Account Team s , translating business priorities into executable field actions.

• Coordinate with sales, marketing, supply chain, and broker stakeholders to support successful activation of customer initiatives.

Performance & Analytics

• Track and report against key retail execution metrics, including coverage, activity completion, execution quality, issue resolution, and account-specific priorities.

• Track operational KPIs, execution metrics, and performance trends to provide actionable insights and continuous improvement recommendations.

• Utilize data and operational reporting to inform decisions, improve execution quality, and support business objectives .

Operational Problem Solving

• Ensure retail execution programs are ready for deployment by confirming timelines, communication, field instructions, materials, and success measures. 

• Resolve operational challenges impacting Walmart retail execution and escalate broader issues to the Senior Retail Execution Manager when enterprise-level decisions are required . 

• Maintain clear action logs, issue trackers, and follow-up routines to ensure accountability and timely resolution.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.