Front Desk / Receptionist 3+yrs exp.

Job Description

Job Description

Front Desk / Receptionist

Pelican Pools – Southampton, NY
Full-Time | Year-Round Position

Pelican Pools is seeking a professional, friendly, and customer-focused Front Desk / Receptionist to join our team in Southampton, NY. This position is the first point of contact for our customers and plays an important role in creating a positive experience while supporting the day-to-day operations of our office.

We are looking for someone with 3+ years of customer service or front desk experience who is organized, dependable, professional, and comfortable working in a fast-paced environment.

Key Responsibilities

• Greet and assist customers and visitors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls and emails.
• Respond to customer questions and provide accurate information regarding services, scheduling, and general inquiries.
• Schedule appointments and coordinate customer requests with the appropriate team members.
• Enter and maintain customer information and records accurately.
• Process basic paperwork, correspondence, and administrative documents.
• Assist with daily office administrative tasks and provide support to the management and operations teams.
• Handle customer concerns professionally and escalate issues when appropriate.
• Maintain a clean, organized, and welcoming reception area.
• Provide general administrative support as needed.

Qualifications

• 3+ years of customer service, receptionist, front desk, or administrative experience.
• Outstanding customer service and communication skills.
• Professional, friendly, and welcoming personality.
• Strong verbal and written communication skills.
• Proficiency with Windows and Microsoft Office , including:
• Microsoft Word, Excel, PowerPoint
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to prioritize tasks and work independently.
• Reliable, punctual, and professional.
• Previous experience in a service, retail, hospitality, or home-services environment is a plus.

What We Offer

• Full-Time, Year-Round Employment
• Health Benefits
• Dental Benefits
• Vision Benefits
• 401(k) with Company Matching
• Paid Time Off (PTO): Vacation, Sick Time, Personal Time, Paid Holidays
• Professional and supportive work environment
• Opportunity to grow with an established company

Join the Pelican Pools Team

If you enjoy helping people, take pride in providing exceptional customer service, and are looking for a stable, year-round opportunity with a growing company, we would like to hear from you!

Pelican Pools is an equal opportunity employer.