Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator (PCC) – Front Office Specialist

American Hearing Care is seeking a friendly, organized, patient-focused Patient Care Coordinator (PCC) to support our clinic's daily operations. This role serves as the first point of contact for our patients, ensuring each individual receives a welcoming and professional experience.

Position Overview

The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day.

This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Key Responsibilities

• Manage incoming phone calls and schedule patient appointments
• Welcome and check in patients with professionalism and warmth
• Schedule and assist walk-in patients when possible
• Verify insurance eligibility and benefits with insurance carriers
• Enter and maintain accurate patient information in the system
• Clean hearing aids and assist patients with basic hearing aid maintenance
• Provide excellent customer service to patients throughout their visit
• Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement 
• Build positive relationships with patients to support a high-quality patient experience

Qualifications

• 1–2 years of customer service, medical office, or administrative experience preferred
• Strong communication and interpersonal skills with a friendly, professional demeanor
• Basic computer proficiency, including Microsoft Office (Word and Excel)
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• A growth mindset with a willingness to learn and adapt

Compensation & Benefits

American Hearing Care offers a competitive compensation package designed to reward performance and support career development.

• Pay Rate: $18.50 – $21.00 per hour
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Major holidays off
• Comprehensive training and professional development
• Supportive and collaborative work environment

Application Process

To ensure a smooth and efficient hiring process, please submit all applications online through our official application portal.

PLEASE DO NOT VISIT OUR PHYSICAL LOCATION OR CALL REGARDING OPEN POSITIONS.

This allows our team to focus on patient care while ensuring all candidates receive equal consideration.

We appreciate your understanding and look forward to reviewing your application.

8:30 AM - 5:00 PM